Senior Administrator Commercial Insurance

About My Client

My client is an established financial services organisation offering professional insurance and risk-management solutions. The business is committed to delivering accurate, responsive and client-focused service while maintaining high standards of integrity, professionalism and regulatory compliance.

My client is seeking an experienced Senior Administrator with strong commercial short-term insurance knowledge to join its team in Centurion. This opportunity is suited to a confident, organised and self-sufficient professional who can manage responsibilities independently without requiring constant supervision.

Position Overview

The Senior Administrator will provide comprehensive administrative support within the commercial short-term insurance environment. The successful candidate will be responsible for processing and maintaining accurate client and policy documentation, supporting new business activities, managing renewals and facilitating policy amendments.

This position requires an individual who understands the importance of urgency, accuracy and professional client service. The successful candidate must be comfortable working under pressure, managing competing priorities and ensuring that all administrative requirements are completed accurately and within the required timeframes.

Key Responsibilities

The Senior Administrator will manage a variety of administrative responsibilities relating to commercial short-term insurance policies and client accounts.

The role will include preparing new business documentation, compiling accurate summaries and ensuring that all required information is complete before submission or processing.

The successful candidate will coordinate and administer policy renewals, monitor relevant renewal dates and ensure that documentation is prepared and processed timeously.

The position will also be responsible for processing policy amendments and maintaining accurate, up-to-date client and policy information.

The Senior Administrator will communicate professionally with clients and relevant internal and external stakeholders, respond to administrative queries and provide appropriate feedback within agreed turnaround times.

The role requires careful attention to documentation, recordkeeping and compliance requirements. The successful candidate will be expected to identify missing or inaccurate information, resolve administrative discrepancies and ensure that all work is completed to a consistently high standard.

Requirements

Minimum Requirements

Candidates must possess a completed and relevant full qualification, together with a recognised Regulatory Examination qualification.

A minimum of five years’ experience within a similar administrative position in the commercial short-term insurance industry is essential.

Candidates must have sound knowledge of commercial insurance products, policy administration, new business documentation, renewals and policy amendments.

Fluency in both Afrikaans and English is essential. Candidates must be able to speak, read and write confidently and professionally in both languages.

The successful candidate must be highly organised, able to work independently and capable of managing responsibilities without being micromanaged.

Professional Attributes

The ideal candidate will be target-driven, motivated and confident, with the ability to take ownership of responsibilities and follow tasks through to completion.

The position requires a high level of emotional intelligence, resilience and the ability to remain composed and productive under pressure.

Strong integrity and ethical behaviour are essential, particularly when working with confidential client and policy information.

The successful candidate must be capable of establishing and maintaining professional client relationships, managing expectations and resolving conflict constructively.

Skills and Competencies

The Senior Administrator must possess strong analytical and problem-solving abilities, together with excellent written and verbal communication skills.

The role requires a structured and conscientious approach to work, with exceptional attention to detail and a consistent focus on accuracy.

Candidates must demonstrate sound judgement, strategic thinking and the ability to prioritise urgent responsibilities effectively.

Excellent time management and punctuality are required, together with the ability to meet deadlines in a demanding commercial insurance environment.