Senior Customer Partner Success Manager

THE WORK:

Are you ready to lead the charge in driving the success of financial institutions on Ripple Payments, Ripple Custody and redefine financial infrastructure? Join us as a Customer Partner Success Senior Manager and be at the forefront of redefining the way businesses create, store, move and exchange value in the digital economy! 

As a Customer Partner Success Senior Manager, you will be instrumental in driving the success of our clients and partners in South Africa and Africa broadly. You'll be responsible for developing payment and digital asset custody solutions, scaling volume and cross-selling other Ripple product and services, such as RLUSD adoption. With your expertise in the web3, financial services, customer success and account management, you'll build strong relationships, understand customer needs, and find opportunities to improve their value and potential. Get ready to be a driving force in shaping the web3 landscape, working closely with cross-functional teams (Business Development, Engineering, Legal, etc.) to deliver exceptional solutions and create outcome where everybody wins.

This role is open to candidates based in Johannesburg, South Africa.

WHAT YOU’LL DO:

• Develop a deep understanding of each customer's current technical solutions, organization, internal decision-making, aspirations and needs.


• Serve as an advisor/Ripple advocate with customers, enabling them to better experience the potential of Ripple and participate in developing new and ground-breaking solutions.


• Develop strategic account plans, manage contract renewals, identify and lead cross-sell opportunities


• Lead all aspects of customer-facing delivery responsibilities for both business and technical work-streams in conjunction with Ripple’s Customer and Partner Engineering (CPE) team


• Be the voice of Ripple’s customers within the Ripple organization, ensuring that feedback and insights gained are proactively disseminated, inculcated, and acted upon by Ripple


• Drive strong collaboration across virtual execution teams composed of several Ripple functions (e.g., Product, CP, Sales, Business Development, Finance, Marketing, and Legal) and our customers’ project and business teams.

WHAT YOU'LL BRING: 

• 10+ years of experience in a customer facing role at financial institutions and/or a FinTech or crypto organization


• Fluency in English, with French a bonus


• Demonstrable understanding of multi-stakeholder management in complex environments


• Solid understanding of blockchain technology, crypto markets, digital asset custody models and cross-border payments infrastructure


• Experience working in or with African financial markets is highly preferred


• Excellence in building and managing relationships in cross-functional, global teams


• Excellent interpersonal skills and experience in coaching others. Ability to encourage and inspire others to achieve ambitious goals through leading by example


• Highly self-motivated, proactive, and comfortable operating in a remote, distributed, fast-paced environment