Senior Observability Specialist - SOS

Why This Role Matters

In a world where milliseconds matter and reliability is non-negotiable, observability is the superpower that keeps enterprise systems alive, agile, and trusted.

As our Senior Observability Specialist, you will architect the nervous system of our digital estate, bringing clarity to complexity across hybrid cloud, distributed platforms, and mainframe environments. Your work will ensure incidents are prevented before they happen, detected faster than ever, and resolved with confidence and speed.

You won’t just monitor systems, you will illuminate them, championing Site Reliability Engineering (SRE) principles, automation-first thinking, and a truly measure-first culture.

Your Mission

To deliver enterprise-grade observability solutions that provide real-time insights into system health, performance, and resilience—using best-in-class platforms like Dynatrace and ServiceNow.

You’ll partner with technology and business leaders to design scalable, integrated monitoring ecosystems that empower teams, reduce noise, and turn data into decisive action.

What You’ll Be Doing

Design & Build World-Class Observability

• Architect and implement end-to-end observability across applications, infrastructure, and services


• Define and set enterprise standards for monitoring and event management


• Instrument services using logs, metrics, traces, telemetry, APM, RUM, and synthetics


• Design synthetic user journeys for proactive, early-warning detection


• Build high-signal alerts and visually compelling dashboards that matter


• Ensure scalability, availability, and recoverability across hybrid cloud environments

Integrate, Automate, Accelerate

• Integrate observability platforms with ServiceNow Event Management


• Design event normalization, enrichment, CI binding, and noise reduction strategies

Drive Operational Excellence

• Strengthen operational readiness with clear procedures and response plans


• Partner with operations teams to close monitoring gaps and refine incident response

Champion Continuous Improvement

• Research emerging observability tools, trends, and practices


• Design advanced, cross-technology observability solutions at enterprise scale

Lead, Influence & Enable

• Serve as an observability and SRE consultant across enterprise initiatives


• Support SRE practices including SLIs, SLOs, error budgets, and post-incident reviews

Experience & Expertise

• 8–10 years of IT experience, with 7–10+ years in monitoring, APM, observability, or SRE at enterprise scale


• Deep, hands-on expertise with Dynatrace, ServiceNow APM/Event Management, or equivalent platforms


• Strong background in event management design, ITSM integration, and automation


• Proven experience designing SLIs, SLOs, alert strategies, and driving MTTR reduction


• Production experience in AWS, Azure, or GCP, including Kubernetes and containerized environments

Technical Strengths

• Strong programming logic and scripting expertise


• Ability to design solutions that span complex, interdependent technologies


• Solid understanding of hybrid cloud and distributed system architectures

Qualifications

• IT Diploma / Degree or equivalent practical experience

The Way You Work

• Strategic thinker who sees the big picture while mastering the details


• Calm under pressure, leading incidents with clarity and confidence


• Able to influence without authority, coaching teams to shift-left and own their SLOs


• Collaborative across all organizational levels


• Emotionally intelligent, decisive, resilient, and quality-driven

The Impact You’ll Make

You’ll redefine how reliability is engineered, how incidents are experienced, and how visibility empowers teams. Your influence will be felt across platforms, portfolios, and people, turning observability into a competitive advantage.

Behavioural Competencies