Senior Officer: Stakeholder Management

About the Position

The South African Revenue Service (SARS) is looking for a highly organized and proactive individual to fill the role of Senior Office Stakeholder Management in the office of the Director: National Government Taxpayer Engagement and Operations. This position is crucial for managing the stakeholder relations within National Government responsible for the Diplomatic Missions, International Organisations, Government Departments, and Related Entities.

Job Purpose

To execute basic stakeholder Relation interventions, Ethics Programmes and or Operational Research assignments. Co-ordinate and sustain manage the administrative, operational and governance functions, as well as coordinating `the strategic and performance plan of the Segment Director. Coordinate and sustain mutual partnership with all stakeholders and or provide research support in the pursuit of SARS strategic vision.

Education and Experience

Minimum Qualification & Experience Required

Bachelor's Degree / Advanced Diploma (NQF 7) in Commerce/ Administration/Law AND 5-7 years' experience in a stakeholder or taxpayer engagement/ in a tax customer service-based environment of which 2-3 years at a technically skilled level.

Alternative#

Senior Certificate (NQF 4) AND 10 years’ experience in a stakeholder or taxpayer engagement / in a tax customer service- based environment of which 2-3 years at a technically skilled level

Job Outputs:

Process

• Accumulate information to review work progress that provides input to reporting, decision making and the identification of provide input to reporting, decision making and the identification of improvement opportunities.


• Apply practical and applied knowledge and act authoritatively methods, systems and procedures to identify trends and potential risk.


• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.


• Conduct research to investigate areas of concern in order to resolve problems and identify solutions


• Correctly apply, practices, standards, procedures and legislation in the delivery of work outputs.


• Develop and maintain productive working relationships with peers, SARS role players and the third parties to achieve predefined objectives


• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects to solve emerging problems


• Engage Taxpayers and follow up on outstanding returns


• Evaluate operational capacity planning and risk management planning and make recommendations for changes in order to achieve strategic objectives.


• Handle fewer complex matters in addressing Taxpayer issues


• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements as a results of the change


• Manage single member network ensuring support from the communications team including media, government, parliament and diplomatic missions.


• Plan for value -added process improvements, initiatives and service to deliver on operational strategy and objectives.


• Provide Specialist input through the investigation of opportunities for operational and process, product and risk optimisation


• Play a facilitation role with institutions and follow through to address-to-address identified gaps,


• Raise awareness on appropriate approach to be used by Taxpayers in an effort to streamline and make SARS services

Governance

• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirement and report on deviations and discrepancies.

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.


• Search for integrate and share new knowledge attained through formal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.


• Contribute to a culture which builds rewarding relationships that enable exceptional client service and ethical conduct.


• Provide authoritative, specialist services, expertise and advice to internal and external stakeholders. 

Behavioural competencies

• Accountability


• Analytical Thinking


• Attention to Detail


• Commitment to Continuous Learning


• Conceptual Ability


• Expertise in Context


• Fairness and Transparency


• Honesty and Integrity


• Relationship Management and Networking


• Problem Solving Analysis


• Respect


• Stakeholder Engagement


• Service Delivery Innovation


• Trust

Technical competencies

• Business Knowledge


• Customer Liasison


• Behavioural Indicators


• Efficiency Improvement


• Functional Policies


• Reporting


• Research

Compliance Competency

• GOC Confidential

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.