Senior Services Architect

• Lead virtual teams of domain experts to design secure, scalable, multi -year PS, SS and MS solutions.
  
• Design end -to -end service solutions integrating technology, cloud and service delivery across multiple domains.
  
• Collaborate across sales, delivery, technical teams, vendors and partners to ensure supportable, commercially competitive solutions.
  
• Develop, test and validate new service designs, delivery models and enhancements to existing service offerings.
  
• Own all service design deliverables, including technical validation, stakeholder sign -off and commercial viability.
  
• Lead solution architecture covering Cloud Services, Technology Architecture, SIAM, SLA frameworks and ITSM best practices.
  
• Conduct consulting engagements including requirements gathering, current vs future state assessments, gap analysis, transformation roadmaps, transition planning and business case development.
  
• Develop scope, transition documentation and costing models aligned to client business outcomes.
  
• Support sales teams by presenting solution architectures, identifying cost savings, operational improvements and business growth opportunities.
  
• Build accurate service cost models, ensuring complete contract cost visibility and profitability over multi -year agreements.
  
• Produce solution designs for inclusion in commercial proposals and obtain approval from all stakeholders.
  
• Manage vendor engagement where required and coordinate seamless transition to service delivery teams.
  
• Share client insights, market trends and solution innovations with the wider services community to evolve future offerings.
  
• Coach and mentor colleagues while acting as a senior advisor on complex service design engagements.
  

Requirements

• Bachelor’s degree or equivalent in Information
  technology/systems or a related field.
  
• Certification and working knowledge of ITIL, Service
  Management and Integration, Automation Artificial Intelligence and Analytics
  preferred.
  
• Scaled Agile certification or equivalent is desirable.
  
• Additional desirable technology / vendor certifications
  are AWS Cloud Practitioner Essentials Training, MS Azure Fundamentals Training,
  or the latest equivalent.
  

• Advanced demonstratable track record of designing services solutions to large enterprise accounts.
  
• Advanced experience in structuring large, multi -year profitable contracts.
  
• Advanced solution planning and deal shaping expertise, with the ability to create compelling value propositions as part of the solution design.
  
• Advanced experience working in an environment with global delivery and in multiple geographies and industries.