Senior Systems Engineer (FTC)

Position Reports to:   Ops Manager: Systems Engineer       

Division:                      Enterprise Design - Enterprise

Location:                     Head Office Pretoria

Advert Closing Date:  19 April 2026

Contract Ending Date: 31 March 2028.        

About the Position

SARS is looking for a Senior Application support engineer that will be able to support, implement and maintain Microsoft IIS Systems in house developed and 3rd Party Applications.  This includes monitoring and ensuring that business applications are properly implemented and available to support business continuity.

Job Purpose

To perform Systems Engineering activities for all IT projects; include maintaining the hardware / firmware / operating system / software / application server software and meet service levels agreements. The Senior Systems Engineer work in both production and non-production environments. 

Education and Experience

Minimum Qualification & Experience Required

National Diploma / Advance Certificate (NQF6) Information Technology (IT) or similar and 3-4 years’ experience in Microsoft IIS Support, in-house developed and 3rd Party Application Support from an Information Technology (IT) environment, of which 1 - 2 years is at a  knowledge worker level.

OR

Senior Certificate (NQF 4) with one or more of the below  IT Qualification (s) / Certification (s) – Microsoft Windows Server: Active Directory, Networking, Server Infrastructure support, Microsoft Azure, Microsoft products (Microsoft SCOM, Microsoft SCCM,  or any other Microsoft Certification);  and related Server Operating System and Server Hardware certification related to server support), CompTIA Network+, or VMware Certification or similar

AND

6 years' extensive experience in Microsoft IIS Support, in-house developed and 3rd Party Application Support from an Information Technology (IT) environment, of which 1 - 2 years is at a knowledge worker level.

Minimum Functional Requirements

• Microsoft Windows Server

• 
  
  
  
  • Microsoft Certified: Windows Server (MCSA / MCSE or equivalent Microsoft role-based certifications)
  
  
  
  

• Windows Internet Information Services knowledge


• Microsoft Certified: Azure Administrator Associate (AZ‑104)


• Windows: Microsoft IIS Support, in house developed and 3rd Party Application Support

Job Outputs:

Process

• Accumulate information and provide reports with recommendations applicable to area of specialisation.


• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.


• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation.


• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation.


• Execute process and procedural change, implement the change and provide guidelines and support related to new requirements as a result of the change.


• Use practical and applied knowledge and situational judgement to consider policy implications and to arrive at decisions / conclusions.


• Correctly apply applicable legislation, including amongst others policies, procedures, and SOPs in the delivery of work outputs.


• To performing high-level root-cause analysis for service interruption in all environments.


• To configuring, debugging and supporting multiple infrastructure platforms and software in all environments.


• To deploy new applications and enhancements to existing applications, software, and operating systems on all environments.


• Assist in ensuring a stable performance environment for the business processing system. 


• Maintain the software at the Regional Data Centres, respond to alerts, monitor dashboards and periodic system review.


• Maintaining and supporting technical infrastructure system software components


• To conduct application server software updates and fixes.


• To apply practical and applied knowledge and act authoritatively on methods, systems, and procedures to identify trends and potential risks


• To ensures a stable performance environment for the business processing system. 


• To accumulate information and provide reports with recommendations applicable to area of specialisation.


• To participate in various IT projects intended to continually improve/upgrade the system infrastructure, ensuring change management procedures and methodologies are implemented and followed.


• To be responsible for the maintenance, support and upgrades of in-house developed applications and 3rd Party Applications.


• Installing, configuring, testing, and maintaining software and system management tools. 


• Effectively plan and schedule own activities to continuously improve quality and service delivery in area of specialisation


• To deploy new applications and enhancements to existing applications, software, and operating systems.


• To be responsible for the maintenance and support of system software components mostly in Production environments.


• Performing high-level root-cause analysis for service interruption.


• Configuring, debugging, and supporting software.


• Performing installation, maintenance and support of system software and user support.

Governance

• Comply to set governance and compliance procedures and processes related to an area of specialisation and continuously identify and escalate risks.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.


• Ensure own understanding and adherence to customer service delivery and provide specialist support to meet or exceed customer expectations.

Behavioural competencies

• Accountability


• Analytical Thinking  


• Attention to Detail 


• Adaptability


• Building Sustainability


• Commitment to Continuous Learning 


• Conceptual Ability 


• Customer Service 


• Fairness and Transparency


• Honesty and Integrity


• Organisational Awareness 


• Respect


• Trust

Technical competencies

• Computer Literacy 


• Functional Policies and Procedures 


• IT Knowledge


• Customer Relationship Management


• System Thinking


• Technical Expertise


• IT Project Management


• Knowledge of IT Governance and Business


• Verbal Communication

Compliance Competency

• Confidential  

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.