Service Manager - Electrical

• Lead,
  manage, and mentor a team of service technicians, scheduling work and
  overseeing performance.
  
• Act
  as the senior technical authority and point of escalation for complex electrical
  diagnostics, including faults in alternators, LV switchgear, Automatic Transfer
  Switches (ATS), and synchronizing panels.
  
• Provide
  expert guidance on mechanical and advanced controller -related issues,
  
• Direct
  the day -to -day workflow of the service department and workshop, overseeing
  everything from routine maintenance to new installations, commissioning, and
  complex electrical retrofits.
  
• Design
  and implement robust preventative maintenance programs focused on the entire
  power train, from the engine to the point of electrical connection.
  
• Manage
  the preparation and review of detailed technical quotations for repairs, system
  upgrades, maintenance contracts, and new service work.
  
• Ensure
  stringent quality control by inspecting work, signing off on major jobs, and implementing
  testing procedures for all electrical systems.
  
• Perform
  root cause analysis on complex electrical and mechanical failures to prevent
  recurrence.
  
• Serve
  as the primary technical and commercial contact for key clients, building trust
  through expert consultation and reliable service delivery.
  
• Proactively
  visit client sites to conduct needs analysis, advise on power quality, system upgrades, control system modernization, and integration with renewable
  systems.
  
• Drive
  the growth of the service department by identifying and securing new service
  level agreements (SLAs), particularly for clients with critical and complex
  power needs.
  
• Maintain
  an expert level of product knowledge on the entire power generation system,
  including diesel engines (Volvo, Scania, Perkins, etc.), alternators, and
  associated electrical distribution hardware.
  
• Ensure
  all service operations strictly comply with SANS 10142 and other relevant
  electrical codes, as well as all occupational health and safety regulations.
  
• Oversee
  the standby and call -out roster, acting as the primary management contact for
  after -hours emergencies, particularly those of an electrical nature.
  

Requirements

• Grade
  12
  
• A relevant trade qualification as a
  Qualified Electrician / Millwright or National Diploma in Electrical
  Engineering
  
• Minimum
  5 -7 years of hands -on experience in the power generation or critical power systems
  industry, with at least 3 years in a supervisory or management role.
  
• Expert -level
  electrical knowledge is non -negotiable. This must include proven proficiency
  in:
  
• Reading
  and interpreting complex electrical schematics and wiring diagrams.
  
• Troubleshooting
  and repairing faults on LV systems, alternators, protection relays, and
  Automatic Transfer Switches (ATS).
  
• PLC -based
  control logic and generator synchronization.
  
• In -depth knowledge of major
  generator controllers (e.g., Deep Sea Electronics, ComAp) and their
  configuration software is mandatory.
  
• Strong technical knowledge of large
  industrial diesel generators and experience across a range of engine
  makes.        
  
• Proven leadership ability with
  experience managing, training, and developing a technical team.
  
• Must
  have a valid driver's license and be willing to travel to client sites.
  
• Must
  be willing to perform standby duties