Service Manager: Midcorp

Job Requisition Details

REQ#143848

Location: Johannesburg, Gauteng

Closing Date:11 March 2026

Talent Acquisition: Bongiwe Mchunu

Job Family

Career Stream

Leadership Pipeline

Manage Self: Professional

FAIS Affected

Job Purpose

To build and maintain strong relationships with our business clients through superior and hassle-free service in order to differentiate Nedbank as the banking partner of choice.

Why Join Our Team

Job Responsibilities

• Consistently ensured work completed to plan; progress reviewed and corrective action taken.


• Resource utilisation produced balanced output i.e. quality; cost; business expectations and compliance.


• Complied with risk standards; monitored and corrective action taken.


• Identified and resolved work obstacles and problems effectively and had contingency options to deliver required output.


• Contributed to the crafting of polices; procedures; standards; processes; etc.


• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).


• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g Green Strategy).


• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.


• Initiate sales process by identifying opportunities for additional product or service sales.


• Facilitate sales process by defining bank's fulfilment requirements for the client and gathering required documents to conclude the deal.


• Provide after-sales service to bank's business clients by responding to their queries and requests in an efficient and timely manner.


• Make suggestions to improve customer satisfaction by identifying trends in customer queries and complaints and reporting these to the relevant stakeholders.


• Manage business risk by adhering to security and compliance requirements and bank's policies and procedures and ensuring that relevant documents are in place.


• Manage operational risk by following appropriate process.


• Manage client expectations by clearly explaining process and timelines.


• Build a trusting relationship with clients by responding to queries and requests promptly.


• Maintain strong client relationships by proactively initiating interactions regularly.


• Nurture collaborative relationship with internal partners by referring new potential business and facilitating end-to-end process of products.


• Develop a network of internal and external service providers by identifying individuals who can assist with meeting client's needs and interacting regularly with them.


• Continual client engagement related to KYC and ODD.


• Fulfilment functions including complex VAF Drawdowns.

Essential Qualifications - NQF Level

Preferred Qualification

• Finance related Degree or Diploma

Minimum Experience Level

• 5-10 years Client Services experience in a Commmercial Banking environment. 

Technical / Professional Knowledge

Behavioural Competencies