Service Support Coordinator - Earthmoving Equipment

• Submit all warranty claims within OEM
  timelines
  
• Monitor claim status and resolve rejected or
  pending claims
  
• Ensure all supporting documentation is
  complete and accurate
  
• Reconcile OEM payments against submitted
  claims
  
• Develop and implement annual technical
  training plan
  
• Monitor completion of OEM training and
  certifications
  
• Promote the use of technology to improve
  service delivery
  
• Mentor
  technical personnel and dealers
  
• Ensure compliance with company policies and
  procedures
  
• Maintain accurate service, warranty and
  technical records
  
• Support branch and dealer administrative requirements
  
• Monitor machine health through telematics
  
• Review SOS reports and critical machine
  alerts daily
  
• Coordinate preventative maintenance and
  repairs before failures occur
  
• Communicate recommendations to branches and
  customers
  
• Monitor monthly OEM KPIs and dealer
  performance
  
• Review performance with branches and dealers
  
• Implement corrective actions where targets
  are not achieved
  
• Drive continuous improvement initiatives
  

Requirements