Shop Assistant (Temporary, 4 Month Contract) - UCOOK - Cavendish

Shop Assistant (Temporary, 4 Month Contract) - UCOOK - Cavendish

An exciting opportunity at UCOOK has become available for Shop assistant at our Cavendish Shop. This is a temporary, fixed term contract position for 4 months. 

The successful candidate will have strong communication skills who can make customers feel welcome in our Shop. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.

Ultimately, you will ensure that customers leave our Shop satisfied and you will contribute to the Shop’s profitability.

UCOOK is a meal kit delivery service and frozen meals brand based in Cape Town. Our network of top SA chefs create recipes for our customers to choose from each week, and we deliver the fresh, locally sourced, ingredients to their door. Our Shops focus on selling our restaurant quality frozen meals.

Responsibilities 

• Uphold Company brand and standards at all times.


• Maximise Shop sales targets by using skill to upsell and encourage repeat business


• Actively sell our restaurant quality frozen meals: know the range well, recommend meals to customers and build repeat sales


• Inform customers about discounts and special offers in Shop. 


• Request & replenish Shop floor with merchandise (be able to request more stock and pack shelves when it arrives)


• Complete checklists (Cleaning, closing and opening check lists) 


• Keep the Shop clean and tidy at all times.


• Assist with opening and closing procedures at all times.


• Provide customers with up to date advice and general knowledge of our Product and Environment.


• Coordinate with the team to provide excellent customer service (especially during peak times).


• Ensure that all administrative tasks take place (Including but not limited to; End of day till and card machine reconciliation, recording waste, adjusting and issuing Refreshi bags, pack and handover Uber orders, record refunds and discounts in the log, scan and log slips from items purchased from petty cash, print new price labels) 


• Operate the till and check out customers quickly and accurately


• Open and close the Shop on your own as keyholder, including locking up and setting and disarming the alarm


• Take full responsibility for the end of day till and card machine reconciliation, and report any variances


• Receive deliveries and check stock against the delivery note (quantities, expiry dates and condition), getting frozen stock into the freezers straight away


• Take and log freezer temperatures, rotate stock (FIFO), check expiry dates and report any freezer faults immediately


• Handle customer complaints and refunds within agreed limits without a supervisor, and escalate to the Store Manager when needed


• Follow security and emergency procedures (shoplifting, armed response, power outages, first aid) and complete incident reports


• Assist with stock counts and record waste and damages accurately

The ideal person must: 

• Adhere to all company policies and procedures.


• Maintain a professional attitude and attire at all times.


• Support and work well with fellow team members, ensuring enthusiastic liaising between customers and staff.


• Respecting fellow colleagues and considering their input and ideas, leading to teamwork, rendering passionate and extraordinary customer service.


• Be Self-motivated.


• Perform well under pressure and be able to deal with large bursts of customers


• Be Energetic (maintain a high activity level).


• Pay attention to detail 


• Take Initiative (self-starting, take action to achieve goals beyond what is necessarily called for).


• Have passion for food

Requirements 

• Matric or NQF equivalent.


• Confident using a POS system and basic computer skills.


• 1-2 years Retail and Customer experience.


• Communicate effectively in English.


• Communication (Listening, oral, oral presentation, written).


• Have a basic understanding of food handling


• Administrative Orientation (personal satisfaction from administrative performance and responsibilities).


• Sales Ability/Persuasiveness (utilizing appropriate interpersonal styles and methods of communication to gain agreement or acceptance of an idea, plan, activity or product from clientele).


• Have reliable transport


• Trustworthy and confident working alone for a full shift


• Available to work weekends, public holidays and late shifts


• Comfortable using a card machine, with basic numeracy


• Willing to undergo a background and credit check


• Food safety training, or willing to complete it before starting