Site Supervisor

• Lead, supervise, and motivate Temporary Associates on -site. Participate in training and upskilling initiatives to ensure Associates meet client expectations.
  
• Monitor daily operations and ensure Associates comply with client rules, regulations, and Health & Safety requirements.
  
• Oversee attendance, absenteeism, and timesheet records, intervening where performance or compliance issues arise.
  
• Approve team leave requests in line with company policy, and provide feedback to the Business Line Manager on Associate performance and development.
  
• Implement, maintain, and communicate all relevant company policies and procedures to the team.
  
• Report Health & Safety incidents on -site as required.
  
  

• Ensure client requirements are met through effective recruitment and placement of suitably competent Associates.
  
• Build and maintain strong client relationships while increasing headcount and market share per client.
  
• Respond professionally to client queries, complaints, or escalations, ensuring timely resolution.
  
• Maintain an updated Associate database and participate in client inductions and onboarding.
  
• Ensure all client service obligations under Service Level Agreements are met, and manage client perceptions positively.
  

• Oversee daily operations, ensuring compliance with organizational procedures and legislative requirements.
  
• Conduct regular checks of Associate performance, attendance, and payroll documentation.
  
• Identify process gaps and implement corrective measures to improve efficiency and service delivery.
  
• Ensure cost to serve client margins are maintained and escalate operational challenges to the Business Line Manager.
  
• Support organizational development by providing feedback on client growth opportunities.
  
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• Compile, review, and submit operational reports, including attendance, compliance, and payroll documentation.
  
• Monitor daily operations and escalate issues or breaches to management.
  
• Conduct trend analysis on client and Associate performance to improve service delivery and mitigate risks.
  
• Maintain accurate records of invoices, Associate files, and statutory compliance documentation.
  

• Conduct regular performance evaluations of Associates and provide constructive feedback.
  
• Monitor timekeeping, adherence to procedures, and SLA compliance.
  
• Recognize excellent performance and implement coaching or corrective measures as required.
  
• Ensure team performance aligns with quality standards and client expectations.
  

• Identify training needs for Associates and escalate to management.
  
• Provide guidance, coaching, and mentoring to ensure team competency and professional development.
  
• Keep the team updated on changes to company policies, procedures, and client requirements.
  
• Document and share best practices and operational tips to enhance efficiency and service quality.
  

Requirements

• Grade 12.
  
• Professional manner, positive attitude, and empathy.
  
• Good communication skills at all levels.
  
• Knowledge of recruitment and internal administration processes.
  
• Attention to detail and accuracy.
  
• Self -motivated, high level of energy.
  
• Ability to work under pressure and meet deadlines.
  
• Working knowledge of BCOE, WCA/IOD, Health & Safety, Benefits, and Bargaining Councils/LRA.
  
• Warehouse experience