Specialist: Business Systems (Customs & Excise)

Position Reports to:   Manager: Business Relations 

Division:                       Technology and Solution Delivery

Location:                      Head Office Pretoria

Advert Closing Date:  24 August 2026

About the Position

SARS is seeking an experienced Business Systems specialist with sound expertise in Customs & Excise, from both a functional and systems perspectives. This position requires solid technical background in systems integration, analytical design thinking input, along with exceptional technical communication and collaboration skills, to provide advice and guidance. The goal is to ensure that all current and future technology solutions are designed practically. This will be achieved by meticulously evaluating all modernisation and enhancement initiatives against a comprehensive and continuously evolving set of software design life cycle principles, methodologies, governance standards, and protocols.

Job Purpose

To provide business systems expertise, advice and support to develop operational implementation plans and / or associated service delivery processes, in order to continuously enhance service delivery.  In addition, provide Customs and Excise technical integration support internally and externally including JAD sessions.

Education and Experience

Minimum Qualification & Experience Require

Relevant Bachelor's Degree / Advanced Diploma (NQF 7) in Business/ Systems Analysis AND 5-7 years' experience within an Information Technology environment with a Business/Systems Analysis or Consulting background, of which 2-3 years were spent as a Functional/Technical Business or Systems Analyst in the Customs and Excise environment.

OR

Senior Certificate (NQF 4) and relevant Business Analysis / Information Technology Qualification(s) / Certification(s), and 5-7 years' experience within an Information Technology environment with a Business/Systems Analysis or ICT Consulting background of which 2-3 years were spent as a Functional/Technical Business or Systems Analyst in the Customs and Excise environment.

OR

Senior Certificate (NQF 4) and 10 years' experience within an Information Technology environment with a Business/Systems Analysis or ICT Consulting background of which 2-3 years were spent as a Functional/Technical Business or Systems Analyst in the Customs and Excise environment.

Minimum Functional Requirements

None

Job Outputs:

Process

• Accumulate information to review work progress that provides input to reporting, decision making and the identification of improvement opportunities.


• Apply practical and applied knowledge and act authoritatively on methods, systems and procedures to identify trends and potential risks.


• Communication of situational interpretation and judgement of work outputs and queries in area of specialisation with the Customs and Excise sector.


• Correctly apply policies, practices, standards, procedures and legislation in the delivery of work outputs for Customs and Excise.


• Draw on own knowledge and experience to diagnose symptoms, causes and possible effects to solve emerging problems.


• Initiate process and procedural change, implement the change and provide guidelines and support related to new requirements because of the change.


• Plan for value-added process improvements, initiatives and services to deliver on operational strategy and objectives.


• Execute specialist input through investigation & opportunities within the Customs and Excise business process including risk concern.


• Provide specialist input through the investigation of opportunities for operational and process product and risk optimisation.


• Develop and maintain productive working relationships with peers, SARS role players and third parties to achieve predefined objectives.


• Provide technical support to internal and external stakeholders across the full systems integration SDLC.


• Provide specialist input on international standards, emerging trends  and best practices to support the effective use of transformative technologies.


• Align technical capabilities and implementations with business requirements.


• Extract operational statistics to support business requirements.

Governance

• Implement and provide input into the development of governance, compliance, integrity and ethics processes within area of specialisation.


• Ensure that completed work adhere to relevant policies, procedures, governance and legislative requirements and report on deviations & discrepancies.

People

• Develop and maintain productive working relationships with peers and team members to achieve predefined objectives.


• Search for, integrate and share new knowledge attained through formal and informal learning opportunities in the execution of your job.

Finance

• Adhere to organisational policies and procedures to ensure cost effectiveness and reduction of financial costs.

Client

• Contribute to a culture of service excellence, which builds positive relationships and provides opportunity for feedback and exceptional service.


• Provide authoritative, specialist services, expertise and advice to internal and external Customs and Excise stakeholders.

Behavioural competencies

• Accountability


• Analytical Thinking  


• Attention to Detail 


• Building Sustainability 


• Commitment to Continuous Learning 


• Conceptual Ability


• Customer Service    


• Fairness and Transparency


• Honesty and Integrity


• Organisational Awareness


• Problem Solving and Analysis    


• Respect


• Trust

Technical competencies

• Business IT Systems 


• Business Knowledge 


• Computer Literacy 


• Efficiency improvement  


• Functional Policies and Procedures 


• IT Strategy and Planning 


• Reporting


• System thinking

Compliance Competency

• GOC Confidential

Employment Equity

The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.