Specialist, Desk-based Broker Consultant

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To provide professional, consistent, and value-adding telephonic and digital support to brokers and independent financial advisors, building trusted relationships that enable the effective promotion and sale of Liberty products. To develop, maintain, and grow business partnerships through proactive engagement, data-driven insights, and the execution of defined sales and service objectives, thereby increasing market share and client retention

Type of Qualification: Diploma

Field of Study: Business Commerce, Communication, Finance and Accounting, Banking, Marketing, Office Administration



Experience Required

Sales

Sales & Distribution

1-2 years

1-2 years similar environment

Behavioural Competencies:

• Adopting Practical Approaches
• Conveying Self-Confidence
• Convincing People
• Developing Expertise
• Developing Strategies
• Directing People
• Embracing Change
• Establishing Rapport
• Exploring Possibilities
• Following Procedures
• Impressing People
• Interacting with People
• Inviting Feedback
• Making Decisions
• Meeting Timescales
• Producing Output
• Showing Composure
• Taking Action
• Understanding People
• Upholding Standards

Technical Competencies:

• Active Listening
• Call Reporting
• Contact Centre Customer Relationship Management
• Records and Archive Management
• Telephone Caller Handling
• Verbal Communication
• Written Communication