Support Engineer

• Provide technical support for production systems, specifically for Java -based applications.
  
• Monitor application health and performance using observability tools and logs.
  
• Investigate and resolve incidents within agreed SLA timelines.
  
• Perform root cause analysis and implement preventative measures.
  
• Coordinate with development teams to deploy fixes and improvements.
  
• Create and maintain essential support documentation and operational runbooks.
  
• Support releases, patching, and change management processes.
  
• Ensure adherence to security and compliance standards in all support activities.
  
• Communicate effectively with stakeholders regarding incident updates and risks.
  
• Participate in a 24/7 on -call support rotation if required.
  

Requirements

• Experience: Strong hands -on experience with Java (Java 8 or higher).
  
• Frameworks: Familiarity with Spring, Spring Boot, and other related Java frameworks.
  
• API Knowledge: Understanding of REST APIs and service integration.
  
• Troubleshooting: Proficient in troubleshooting and analysing logs using tools like Kibana or Splunk.
  
• Databases: Experience with SQL and relational databases (e.g., Oracle, PostgreSQL).
  
• Command Line: Basic knowledge of Linux/Unix command -line tools.
  
• Version Control: Familiarity with version control systems such as Git.
  
• Methodologies: Understanding of change management and incident management principles.
  

• ITIL certification or experience with ITIL processes.
  
• Experience in Agile methodologies and practices.
  
• Familiarity with monitoring and logging tools (e.g., Prometheus, ELK Stack).
  
• Exposure to financial services or investment banking systems.
  
• Experience with cloud services (e.g., AWS, Azure, GCP).