Support Engineer Machine Vision Systems

About the Role

We’re looking for a passionate, hands -on Support Engineer to join our growing team. You’ll play a critical role in bringing our advanced machine vision systems to life on client sites across the mining industry — from installation and commissioning to ongoing support and remote troubleshooting.

This is a dynamic, customer -facing role where you’ll combine technical expertise with real -world problem -solving in exciting industrial environments. You’ll report to the Support Technical Lead.

What You’ll Do

• Install and commission state -of -the -art machine vision systems on client equipment (conveyor belts, flotation cells, etc.).
  
• Configure sensors, IP cameras, IP lasers, network switches, LED lighting, and low -voltage power systems.
  
• Perform software installation, XML configuration, and system handovers with client training.
  
• Provide ongoing remote monitoring, diagnostics, and troubleshooting of deployed systems.
  
• Debug complex issues involving sensors, OPC communication, and data integrity.
  
• Collaborate with client IT teams on network infrastructure and pre -installation planning.
  
• Develop smart troubleshooting tools and SOPs to improve support efficiency.
  
• Build strong, long -term relationships with clients through exceptional technical support.
  

Requirements

Minimum Requirements

• Bachelor’s Degree or Diploma in Electrical Engineering, Electronic Engineering, or a related technical field.
  

What Will Make You Stand Out

• 2–4 years’ hands -on experience in mining, minerals processing, or industrial electronics.
  
• Field support experience in harsh industrial environments.
  
• Strong troubleshooting skills with electronics (power supplies, PLCs, IP cameras, Wi -Fi, flood lights, etc.).
  
• Experience with networking infrastructure, servers, firewalls, and database hosting.
  
• Knowledge of OPC communication is a big advantage.
  
• Passion for problem -solving and delivering outstanding customer service.
  
• Ability to work independently and thrive in a fast -paced environment.