System Administrator | 65580619642

Position:Systems Administrator II

Location: Remote: SA/LatAm

Work Schedule: Pacific Timezone

Salary: Market Related



POSITION OVERVIEW: 

The Systems Administrator II is responsible for providing professional and clearly communicated technical  support to our clients and vendors, and has proven experience troubleshooting problems ranging  from server, network, and PC issues. Tier II is responsible for the installation, secure configuration, and  support of client workstations, servers, networking, and storage platforms. Systems Administrators are highly motivated with the desire and drive to learn quickly. Candidates enjoy working in a fast-paced  environment, with the ability to work independently or with a team.  



This position generally works during normal business hours, Monday through Friday, 8:00am to 5:00pm;  however, operational needs may require overtime or work outside of normal business hours. This position  is classified as hourly/non-exempt, and the employee is required to accurately record all hours worked. Meal periods, rest periods, and overtime compensation will be provided in accordance with applicable  laws and Company policy. 



ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:  

The following is a list of essential job functions and responsibilities for the Systems Administrator II. Other  duties and responsibilities may be added as needed or modified from time to time.  

• Diagnose and resolve support tickets that come in via phone, email or chat.  


• Provide quality customer service in all forms of communication. 


• Clearly communicate with clients in a professional and timely manner to keep them informed  about the progress of their service requests and incidents. 


• Collaborate with internal team members regarding resolutions to various client issues.


• Utilize experience and knowledge to assess issues and provide solutions. 


• Take ownership of tickets and client interactions. 


• Assist with responding to alerts and tickets from various monitoring systems.  


• Document resolutions and update procedures that may be outdated. 


• Report critical incidents or problems that become too complex for self-resolution.


• Escalate issues to Tier III when necessary. 

• LAN/WAN environments 


• DHCP, DNS 


• Office365/Azure/Active Directory/GPO 


• Knowledge of MS Licensing programs 


• Microsoft Windows Server 2012 and above 


• Help desk or relevant customer service skills 


• Experience with PSA and RMM tools 


• Fundamental understanding of DNS, DHCP and TCP/IP 


• Microsoft Exchange 


• VMware/Hyper V 


• Knowledge of backup technologies 


• Knowledge of security practices and policies 

• Strong MSP or similar work experience 


• Associate or Bachelor’s degree in a computer related field required. Relevant and significant  industry experience may provide a substitute for education. 


• Any Microsoft, Cisco, Security+ or other certifications


• Sophos Endpoint


• Sophos XG Firewall 


• ITGlue 


• ConnectWise  


• Veeam Backup and Replication 


• Ubiquiti 


• RDS environments 


• DUO