Technical Business Analyst | Head of Continuous Improvement & Operations

About Us

BAforHire.com is a specialist placement network within the Both& Group, connecting culturally aligned professionals with organisations that are committed to digital transformation. We exist to create lasting value for both the people we place and the businesses they join, through shared values, craft, and a genuine commitment to growth.

Our Client

We are working with a leading South African auctioneering business that built their position in the market through deep expertise, authentic relationships, and an uncompromising standard of service. As the business scales, it is building the operational infrastructure to match its ambition, and this role is central to that journey.

This role sits at the intersection of three disciplines: Business Analysis, Technical Configuration and Optimisation, and Data Management. It is not a role that belongs neatly in one box, and that is intentional.

This role spans business analysis, technical configuration and optimisation, and data engineering. In practice, this means:

Business Analysis

• Owning the continuous, end -to -end audit, documentation, and optimisation of operational processes across the business
  

• Designing and facilitating process improvement workshops with internal stakeholders, creating shared understanding from which change can be implemented
  

• Managing key relationships across the executive team, operational staff, technology partners, and third -party suppliers
  

Technical Configuration & Optimisation

• Evaluating, recommending, and configuring low -code and no -code digital tools to automate manual workflows
  

• Driving change management and adoption so the team understands the why before the how
  

• Ensuring operational standards and execution quality are consistently elevated, creating a client experience that reflects the business at its best
  

Data Management

• Building dashboards and reporting structures that give leadership real -time operational visibility
  

• Tracking the cost impact of improvement initiatives and contributing to total cost of ownership thinking
  

• Managing and structuring the organisation's growing data infrastructure so that operational activity translates into decisions, not just records
  

Requirements

2. Technical configuration and optimisation. You are comfortable configuring digital tools without needing a developer. You have a track record of automation in an operational context and can evaluate tools critically against a business need.

3. Data thinking. You can work with structured data to generate insight. Experience with BI tools or dashboard platforms is a strong advantage. You are building towards owning the data strategy for an operational function.

4. Stakeholder engagement. You have managed relationships with senior stakeholders and can balance competing priorities without losing trust on either side.

Background / Experience Requirements

• 4+ years in a role that combined operational management with process improvement and digital tool implementation
  

• You have held real operational responsibility and understand how a business runs day to day, where the leverage points are, and how to lead a team through change
  

• A relevant degree is preferable. Project management experience is required
  

Benefits

• A mandate to genuinely transform how a leading South African business operates, with executive support and real autonomy
  
• A role that grows with you. The data engineering and leadership dimension will expand significantly as the business matures digitally
  
• A high -trust, entrepreneurial environment that values authenticity, transparency, and continuous improvement
  
• Remuneration that reflects the seniority and strategic nature of the role