Technical / Mechanical Support Engineer

JBT Marel is seeking a Mechanical Engineer for a technical support role in Cape Town.

The ideal candidate will be responsible for the development and review of service products with the aim to increase revenue. 

This role requires a strong technical background and a commitment to delivering exceptional customer service which will include the following:

• Development of Service Products e.g., Tactical / Strategic Technical Solutions and Go-to-Market
• Strategies with the aim to increase revenue (ProCare, Consumables, Retrofits…)
• Develop, review, and improve service, EOL (end of life) and upgrade kits for all equipment sold and maintained in Southern African region.
• Create and maintain ‘as-built’ diagrams/documentation, as well as process and procedure documentation to be used as group standard within Customer Service.
• Build and maintain relationships with existing customers (Partner Management).
• Follow up with existing customers on rebuild proposals, projects, and breakdowns and promote JBT Marel Spares, Service, Rebuilds and Upgrade Kits.
• Customer emergency support (internal support to customer and JBT Marel field team).
• Engineering support to field technicians and on-site project coordinator.
• Oversee warranty process, repairs and/or replacements. Investigate and propose improvement or changes to rectify issues.
• Present solutions for future needs and future projects to upper management.
• Engineering support to RSA Engineering Office - when required.
• Explain and simplify complex technical and design concepts.
• Collaborate with Sales, Customer Service, and Operations team members on new concepts, solutions, proposals, and Request for Proposal (RFPs) to future customers.
• Liaise with JBT Marel international offices on latest and new developments of existing equipment to support customers on all product lines in region.
• Preparation and presentation of various Customer Services value add initiatives to management and potential customers.

Requirements and Skills:

• Mechanical Engineering Diploma / Degree (or equivalent).
• Minimum 3 to 5 years business experience required, preferably in a manufacturing environment with proven knowledge in drawings and design (SolidWorks).
• Experienced in Mechatronics.
• English and Afrikaans proficiency (oral & written).
• A good/deep understanding of JBT Product Lines and market dynamics.
• Enthusiastic about implementing change and challenging status quo.
• Entrepreneurial spirit and can-do attitude.
• Enjoys working cross-departmentally (interconnected with JBT Marel Regional team, Customers, and other supporting functions).
• Eager to learn, initiative taker and problem-solver.
• Proactive and continuous improvement attitude.
• Meticulous and organized.
• Have a good temper to handle disputes and emergencies and must be service-oriented.