Technical Support Engineer

Some of the tasks will include; (You will be trained on our product offerings.)

- Conduct online demos and customer training.

- Should be able to handle 4 to 5 Training sessions per day or Equivalent Support Requests.

- Offer Technical Support Services through (voice, email, and chat -based technical support).

- Requirement gathering and analysis.

- Perform in -depth systematic troubleshooting.

- Respond to RFI requests and timely follow up with contacts.

- Engage with various teams within Zoho to help gather information and solve technical problems.

- Flexible to travel within the country.

- Deliver accurate and timely solutions to customers.

Requirements

Skillsets Required:

- Keen to learn new technologies

- Passionate to learn and grow together

- Excellent in written and spoken English

- Basic knowledge of MySQL

- Knowledge on REST APIs

- Basic understanding of HTML, CSS & JavaScript.

- Basic knowledge of third party connection platforms (Postman, Zapier, etc)

- Good problem -solving skills and customer -focused attitude.

- Having 1 Year or more experience in a client -facing role.

- Perform Configuration changes to fulfil customer requests.

- Ability to reproduce, document, and communicate bugs to developers and customers

- Troubleshoot issues to identify the root cause of a behaviour and next steps to solve the problem.

- Multitask across systems and applications, analyse and resolve a variety of technical issues, and comfortably navigate an environment of Windows, Mac OSX, Servers, and Mobile Devices.

- Work accurately in a fast -paced, hectic, ever -changing environment with strong attention to detail.

- Ensure a high level of end -user satisfaction through ownership, resolution, and appropriate escalation of issues and support tickets or Trainings.