Technician

Summary:

This role entails providing high quality repairs and maintenance of food service equipment to our clients.  

Reports to:  After-Sales Technical Manager 

Responsibilities: 

General  

• Listen to customer concerns and communicate all job-related topics in an efficient and comprehensive manner. 

• Attend to emergency calls on equipment repair issues. 

• Collaborate with other maintenance workers, company’s officials, and staff to effectively provide solutions to repair or maintenance problems. 

Maintenance, Fault finding and Repairs 

• Technical fault/problem diagnosis on site, remotely or at our customers' site. 

• Provide on-site repairs, maintenance, installations, off-site remote troubleshooting on a wide variety of commercial catering and food service equipment. 

• Read and comprehend wiring diagrams, follow manuals on operation and installation 

• Carry out periodic inspection, cleaning, and equipment servicing. 

• Prioritize repair queue. 

• Adhere to occupational health and safety during repairs. 

Repairs Administration 

• Document service calls, travel logs and any ad-hoc/emergency after hour repair work. 

• Document all repairs done according to the standard procedures. 

• Report to the Technical Manager on all repair work in progress and completed. 

Minimum Requirements: 

• Qualified as a Refrigeration Technician 

• Minimum of N3 in Electrical Engineering 

• At least 3-5 years of workshop / repair experience 

• Knowledge and experience within the food service and catering equipment industry 

• Good Administration and basic Computer skills (Emails, Word, Excel)  

• Valid South African driver's license. 

• Commercial refrigeration and HVAC - advantageous 

Competencies: 

• Excellent communication skills (verbal and written) 

• Strong planning and organising skills 

• Excellent problem solving / fault finding skills 

• Highly organised 

• Excellent attention to detail  

• Professionalism  

• Willingness to learn