Job Description

Hello Future Telecommunications Engineer I,

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who has experience in:

• Providing high-level technical support for network telecommunications Voice Over IP (VoIP) infrastructure for the entire FirstRand Group.
• Non-negotiable experience required in supporting and monitoring, troubleshooting etc. of Oracle Session Border Controller
• Minimum 5 years’ experience as a telecoms engineer supporting Oracle Session Border Controller
• Solid understanding of SIP protocol
• MySQL experience
• Linux administration experience advantageous
• Good understanding of networks

Key Responsibilities:

• Monitor and support the Session Border Controllers (SBCs) within the Group.
• Monitor and support the peripheral systems within the Voice environment including the Call-Routing technology and Monitoring technology within the Group.
• Responsible for planning and upgrading the SBC and peripheral systems within the Voice environment.
• Ensure the optimal routing of calls to minimize service outages to the Group.
• Liaise with External Service Providers with respect to Service Outages and troubleshooting of Operational issues.
• Liaise with Internal Network Operational teams to minimise service outages to the Group.
• Liaise with Internal Voice Private Automatic Branch Exchange (PABX) Operations Teams to minimize service outages to the Group.
• Ensure optimized customer experience and service throughout the value chain.
• Cultivate and manage objective working relationships with a variety of internal and external stakeholders.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
• Maintain up to date on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders.
• Ensure integrated view and reporting of relevant business information.
• Report on and / or find solutions to items resulting from findings by internal or external audit and client management risk.

We can be a match if you have:

• Degree or Diploma and the required Certification
• 2 to 3 years related

You will have access to:

• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.

#Post

#FNB

#LI-NN2

Are you interested to take the step? We look forward to engaging with you further. Apply now!

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

17/02/26