Job Description - Telephonist


Mediclinic George | George | South Africa 




Closing date: 20/10/2026  

Number of positions: 1 

Recruiter name: Dalena Boshoff  

Reference number: 74762  

Workplace Type: On-site

Permanent


Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile


MAIN PURPOSE OF JOB

To manage and coordinate all telephonic communication and systems within the hospital in a professional manner to ensure efficient and effective communication on behalf of Mediclinic


KEY RESPONSIBILITY AREAS

Operate the hospital Telephone system daily as per policy and procedure


Attend to all calls timeously in a professional manner ensuring that client expectations are exceeded


Ensure patient confidentiality is maintained as per policy and procedure


Check the Hospital alarm system daily and notify the relevant department in case of an emergency as per the Alarm Emergency Manual


Follow the Hospital Emergency Preparedness Process in the event of an emergency as per Disaster and Emergency Plan


REQUIRED EDUCATION

ESSENTIAL EDUCATION:  Grade 12 or Equivalent qualification


DESIRED EDUCATION:  Relevant Short Courses and Certificates

REQUIRED EXPERIENCE

ESSENTIAL MINIMUM EXPERIENCE:  Switchboard operations and systems; Emergency evacuation procedures


DESIRED EXPERIENCE:  Experience in private healthcare or similar environment

REQUIRED JOB SKILLS AND KNOWLEDGE

  • Computer literate (Microsoft Office)
  • Hospital Disaster and Emergency processes; procedures and policies
  • Switchboard systems and operations

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.


Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile


 


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