Thompsons Holidays - Ticketing Consultant

Do you have a ticketing background, know Amadeus like the back of your hand, and thrive on getting the details right? Thompsons Holidays is looking for an Intermediate/Senior Ticketing Consultant to join our Team in Rosebank!

If you can work in a Team environment, have attention to detail, know how to handle pressure, then this position is for you.

What you'll be doing:

• Issue & reissue airline tickets using Amadeus and various airline systems.
• Process GDS refunds accurately and efficiently.
• Work with airline fares, ticketing rules and processes to ensure bookings are handled correctly.
• Deliver a customer-centric experience, turning queries and challenges into positive interactions.
• Promote and represent our brand positively in every customer interaction.
• Pay close attention to detail — because in ticketing, the small things matter!

What we’re looking for:
Someone who is confident, accurate, customer-focused and passionate about travel, with solid hands-on airline ticketing experience and strong Amadeus/GDS knowledge.

If you can navigate Amadeus with confidence and believe great service is part of every journey, we’d love to hear from you!

Key Duties and Responsibilities

• Manual fare builds, recalculations as well as auto pricing.
• Re-issue tickets in line with airfare rules and airline requirements.
• Ensure all ticketing documentation is in place before issuing.
• Maintain ticketing processes and procedures to ensure quick, accurate delivery.
• Issue EMDs.
• Adhere to ticketing deadlines.
• Provide after-sales service to Res consultants.
• Manage all support functions related to tickets – online as well as GDS.
• Provide quick, efficient turnaround time at all times: when ticketing, when providing fare information as well as when re- issuing tickets.
• Effectively manage queues.
• Must be able to work rostered emergency duty shifts (after hours)
• Stay abreast of all airline changes and updates.

Skills, Experience, Education

• Minimum 3 years' ticketing experience on an intermediate level.
• Proficient in Amadeus.
• Strong knowledge of International Fares.
• Excellent organisational and communication (verbal and written) skills.
• Attention to detail with a high level of accuracy.
• Ability to excel under pressure.
• A service delivery mindset and a strong client service focus.
• Solution-driven.
• Effective team player.