Zoho Consultant

The full all-rounder of the Zoho Practice. You shape the problem, design the solution, build the core of it, and coordinate its delivery. ABOUT CENTRAX DIGITAL Centrax Digital is an AI-first consulting and digital engineering firm operating from Bryanston, Sandton and Grand Prairie, Texas. We are a Level 1 B-BBEE, black woman-owned Advanced Zoho Partner. Our work spans AI and advisory, platforms, cloud and security, and digital engineering, delivered on our own published methodology. Because Innovation Matters. THE ROLE To own Zoho One solutions end to end at practice scale: analysing the business problem, shaping and demonstrating the solution in the sales cycle, designing and building it, and coordinating delivery through to adoption. On Light tier engagements you run delivery day to day. On Standard and Enterprise tiers you deliver within structures owned by the Project Manager and Solution Architect. WHAT YOU WILL DO - Lead discovery and requirements elicitation: run workshops, map as-is and to-be processes, and translate business requirements into documented, testable solution requirements. - Shape Zoho One solution designs for small and mid-size engagements: module selection, data model, process design, and integration approach. - Support the sales cycle with discovery participation, tailored demonstrations, proofs of concept, effort estimation, and solution input to proposals. - Configure Zoho One modules in line with the agreed design across CRM, Books, People, Desk, Creator, and Analytics. - Write and maintain Deluge scripts to standard complexity, and hand heavier custom build to the Zoho Developer with a clear technical brief. - Coordinate delivery on Light tier engagements: plan, track, report, manage scope and risk, and run the client cadence. - Build and execute user acceptance test scripts traced to documented requirements, and resolve defects. - Train client end-users, support go-live and the early production period, and hand over to Customer Success. - Contribute reusable patterns, estimation data, and lessons learned to the Zoho Practice Library. WHAT YOU NEED - Bachelor's degree or three-year diploma in Information Systems, Computer Science, Business Informatics, or a related field. - Minimum 5 years' hands-on Zoho One implementation experience across at least three modules. - At least three full-cycle implementations completed from requirements through to go-live, including at least one where you coordinated delivery end to end. - Demonstrable requirements and analysis experience: workshops run, processes mapped, requirements documents produced on real engagements. - Experience presenting to clients and supporting sales cycles through demonstrations, proofs of concept, or estimation. - Zoho CRM Certified Consultant or Zoho Creator Developer certification preferred. Additional module certifications are an advantage. - Working knowledge of POPIA and SA statutory requirements as they surface in configured modules. - Consulting or partner environment experience with multiple parallel clients. Financial services, retail, manufacturing, or professional services industry experience is an advantage. WHERE THE BOUNDARIES SIT Enterprise and cross-platform architecture sits with the Solution Architect (JS02), deep process analysis on Standard and Enterprise engagements with the Business Analyst (JS05), major pursuit pre-sales with the Pre-Sales Consultant (JS12), heavy custom development with the Zoho Developer (JS43), and delivery governance on Standard and Enterprise engagements with the Project Manager (JS04). HOW THIS ROLE EVOLVES The role is the practice's proving ground for delivery leadership and the natural feeder into Workstream Lead, Engagement Lead, and Practice Lead. WORKING ARRANGEMENTS The role is not tied to a fixed office week. On-site presence is purpose-driven: client workshops, demonstrations, go-lives, and the monthly practice cadence at Bryanston Gate. Client-site days override any default working pattern, and travel to client sites is part of the role. Standard working hours of 08:00 to 17:00, Monday to Friday, applied flexibly around client commitments. Reliable connectivity and a productive remote working environment are your responsibility in line with company policy. Standby duty may apply during the early production period of an engagement. Standard 21 days annual leave and BCEA leave entitlements apply. REMUNERATION Market related, commensurate with experience. EMPLOYMENT EQUITY AND POPIA Centrax Digital is an equal opportunity employer. Appointments are made in line with the Employment Equity Act and the company's employment equity plan, and preference may be given to suitably qualified candidates from designated groups. By applying, you consent to the processing of your personal information for recruitment purposes in accordance with POPIA. HOW TO APPLY Apply through the Centrax Digital careers portal. Applications close on the target date shown on this listing. Shortlisted candidates will be contacted; if you have not heard from us within four weeks of the closing date, please consider your application unsuccessful.