Command Centre Intern

Company : Ecentric Payment Systems

Job Type : Internship

Cape Town, South Africa

Job Description - Command Centre Intern

Introduction

Our team offers comprehensive experience and expertise across the
South African (and beyond) payment gateways landscape. To guarantee
the best service, we handle all the one -to -many payment relationships
on behalf of our clients so they may focus their energy on growing
their business.

As leaders in payment compliance and security, our clients can have
the peace of mind that their payment processing needs are met
efficiently with absolute security.

Position Overview

As an Entry - Level position, the Command Centre Intern reports to
the Operations Support Manager.

Purpose of this position:

The purpose of this position is monitoring of real time EFT processing and online transactions processing. Identifying and reporting on service impacting issues affecting the production environment, together with Ecentric products, networks and applications.

A clear understanding of the operational environment, an acute sense of urgency and the need to communicate accurately and meticulously whilst ensuring near 100% uptime is maintained are key requirements.

The Operations Department requires an Intern Operator with the ability to support the successful
delivery of the Department's KPAs by taking responsibility of the
following duties:

Monitor Systems: Perform real -time system checks on servers, data processing activities, and connectivity.

Alert Management: Recognize and escalate system alerts within set timelines (SLA/OLA).

Troubleshoot Issues: Investigate, diagnose, and resolve technical issues related to servers, data, and connectivity.

Incident Management: Manage and document incidents, following escalation procedures when necessary.

Collaborate with Teams: Work closely with internal and external stakeholders to resolve issues and improve processes.

Continuous Improvement: Participate in post -incident reviews and identify areas for improvement.

Requirements

Qualification and Certification:

Bachelor Degree

Computer Science or similar is advantageous

Years of (relevant) Experience:

Graduates are encouraged to apply

Between 6 months to 1 year years of experience in technical support or IT operations is advantageous

Professional Expertise

Understanding of systems monitoring
Understand the EFT Switching environment
Understand the Batch processing environment
Understand the different file movement protocol (SFTP, XCOM, CD etc.)
Proficiency in identifying alerts and following troubleshooting procedures.

Working Conditions:

At Ecentric, we value can -do attitudes, a service -first mentality, and a commitment to building great products. Our team is solutions -driven, focused on delivering high -quality results while fostering a collaborative and supportive environment. You'll have opportunities for learning and growth in the ever -evolving FinTech industry.

Shift Work: 24/7 rotational shift schedule (Day Shift: 06:00 – 18:00; Night Shift: 18:00 – 06:00). 10 day rotation of 4 days 12 hour shift - 2 x Day 2x night - followed by 6 off days including 2 x standby days.
Location: Onsite in Cape Town.
Transportation: Access to reliable transport for shift work is essential.

How to Apply:

Submit your CV on our Career Platform (www.ecentric.co.za)
Answer the screening questions to outline your experience and why you're a good fit for the Command Center Operator Internship
Complete SAPIA screening tool that will be forward to your
email address immediately after you have submitted your application

Core Competencies:

Technical Proficiency
Strong Sense of Urgency
Effective Communication Skills
Problem -Solving Abilities
Attention to Detail
Proactive Attitude
Focus on Continuous Improvement

Benefits

Our Culture & Philosophy

We go beyond being just an employer - we are a long -term career growth partner in South Africa's payments industry. Here, we unleash our employees’ potential, embrace innovation, and shape the future of the payments industry.

Conveniently located at the "Great Westerford Building" on the Corner of Dean Street and Main Road with access to:

Dean Street Arcade and Newlands Quarters with a variety of Restaurants and Coffee Shops
Child Care Facilities (inside Great Westerford Building)

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

Email

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

GrabJobs is the no1 job portal in South Africa, connecting you to thousands of jobs fast! Find the best jobs in South Africa, apply in 1 click and get a job today!

Mobile Apps

Privacy Policy Terms of Use

Command Centre Intern

Job Description - Command Centre Intern

Requirements

Benefits

Similar Command Centre Intern Jobs in South Africa

Mobile Apps