Customer service & Customer Insights Intern

Takealot.com, South Africa's leading online retailer, is looking for a highly talented Customer Service Intern to join our team in Cape Town DC.

We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us!

Think you’ve been challenged before? Think again!

Requirements

Qualifications & Experience

N6 certificate in Business Management, Marketing or any related field or a related discipline.

The skills we need:

• Computer Literacy


• Strong Attention to Detail


• Strong written and verbal communication skills


• Time management and ability to manage multiple projects simultaneously


• MS Office Suite (Word, Excel, PowerPoint)


• Data interpretation and presentation


• Basic understanding of HR principles and practices


• Strong organisational and administrative skills

Attributes required:

• Collaborative


• Creative Energy


• Hands on


• Have an opinion and voice it


• Strong communication skills


• Strong problem-solving skills

Key responsibilities:

• Analyse customer service data and feedback to identify trends, challenges, and improvement opportunities


• Support the creation, review, and optimisation of SOPs and process flows


• Contribute to continuous improvement initiatives aimed at enhancing efficiency and customer satisfaction


• Assist with reporting on key metrics and performance indicators


• Work closely with cross-functional teams including Customer Experience, Operations, and Data to implement improvements


• Participate in projects to optimise customer service processes and system utilisation

This is an 18-month contract position.

This is a contract position

High Level:

At the Takealot Group, our Internship Programme will help you build both technical and soft-skills to launch your career, learning from the best in the business. The Internship Programme will prepare you for a career in a large-scale and fast-paced environment.

Every selected intern gains unique insights into the e-commerce environment with vast amounts of practical experience from daily exposure to a broad range of skills. The programme consists of various technical and soft-skill courses where you will receive training on a variety of areas.

You’ll be working with some of the strongest professionals South Africa has to offer who bring experience from a multitude of great industries.