Advertisers Support - Hebrew speaking

The client is a leading American technology company operating a portfolio of globally recognised social media, communication and digital platforms used by billions of people worldwide.

You will support our client as an Advertisers Support Representative, assisting small and medium-sized businesses that use the client’s digital advertising services. As part of a motivated, multilingual team, you will help clients with enquiries related to advertising products, tools and campaigns, providing both pre-sales and post-sales support in Hebrew and English.

Responsibilities

• Supporting small and medium-sized businesses (SMBs) with enquiries related to digital advertising products, tools and campaigns;

• Providing customer support in Hebrew and English via chat, email and phone;

• Delivering pre-sales and post-sales support for self-service advertising products;

• Providing guidance on products and tools to improve the customer experience;

• Following up on email enquiries through outbound calls and using phone support when appropriate to ensure issues are resolved promptly;

• Identifying recurring trends and resolving issues affecting multiple SMB clients;

• Delivering a professional customer experience in line with quality and service standards.

Requirements

• Excellent written and spoken Hebrew (minimum C1 level);

• EU passport holder or a local residency card

• Good command of English;

• Empathetic and helpful approach;

• Strong team-player attitude;

• Strong interpersonal skills and the ability to de-escalate situations when necessary;

• Ability to handle sensitive and confidential information;

• Ability to learn quickly and adapt to new processes and tools.

Location: Lisbon, Portugal
Work model: On-site
Schedule: Rotational shifts, Monday to Sunday, between 06:00 and 00:00 (40 hours per week, 8 working hours per day)
Training: 15 working days, with a training allowance of €141.20 per completed week.
Remuneration: Total gross monthly compensation of €1,767.50, including:

• Base salary: €1,383.00 gross per month;

• Productivity bonus;

• Meal allowance: €154.00 net per month;

• Holiday allowance: €115.25 per month;

• Christmas allowance: €115.25 per month.

Contract: Initial 1-year fixed-term contract, with the possibility of conversion to a permanent contract after 2 years.
Perks: Private health insurance, local language classes
Relocation: Optional accommodation in a shared apartment, with a private room and all bills included, for approximately €220 per month deducted from your salary. Assistance with administrative procedures is also provided.
Annual leave: 22 days