Catalan and Spanish Speaking Customer Service Agent in Banking Valencia

We are looking for a Catalan and Spanish speaking Customer Service Agent to join a banking support team in Valencia, Spain. The role offers morning shifts from 08:00 to 16:00, starting on site with a transition to hybrid working after the initial learning period. The expected start date is 2 November 2026.

Main responsibilities

• Support banking customers in Catalan and Spanish.
• Answer customer enquiries, provide clear information and help resolve issues.
• Record customer interactions using internal systems.
• Work with your team to deliver a positive customer experience.

What we are looking for

• Fluent Catalan and Spanish, both spoken and written.
• High school education (Bachillerato) or equivalent.
• Good communication and teamwork skills.
• Intermediate computer skills.
• Availability to attend 25 days of mandatory on-site training in Rivas, Madrid.
• Previous experience in banking customer service or management is valued.

What we offer

• Gross annual salary of €16,919.84 (€1,409.98 gross per month).
• Language allowance of €129.27 gross per month.
• Additional payment of €1.92 gross per hour for Sundays worked.
• Comprehensive training.
• Hybrid working after the initial learning period.

Candidates may also be considered for opportunities in Madrid.

Please note that applicants must already have the right to live and work in Spain.

If you are interested in this opportunity, please send us your CV.