CRM Consultant_Dynamics 365

Key Responsibilities:

• Consult and advise our clients and internal stakeholders on uses of technology to solve business problems

• Perform application development, complex code development, application testing, and component design

• Write technical specifications and collaborate with the functional team to ensure requirements are understood

• Prototype, configure, and test respective business processes

• Enable the design of conceptual architecture and technical solutions

• Use key performance indicators (KPIs) to measure and test the quality of projects

• Improve your clients business by identifying potential challenges and supporting continuous improvement through their CRM system

• Dynamics CRM Customer Service

• Unified Service Desk

• Desirable:

• Genesys CTI Integration

• Experience analyzing, designing, developing, implementing and maintaining Microsoft Dynamics CRM and Power Platform application code

• Typescript/Javascript

• Plugins, custom actions

• Power Automate/Workflows

• Client management skills and the ability to work with customers to develop and manage an action plan

• Collaborated with global teams on CE technology implementation and maintenance projects

• Strong consulting skills and client-facing experience with an implementation partner and/or end user

• Bachelor’s degree, or its foreign equivalent, in Computer Science, Computer Engineering, Management Information Systems, or equivalent relevant work experience

About you

• Analytical, curious, agile

• Team player and good communicator

• Problem-solver, patient, quality-driven

• Self-motivating

• Innovative mindset