Customer Experience Specialist @ in3 | Dutch Native

Behind the brand.

in3 a fintech startup that helps customers pay for anything in 3 parts. This is useful for example when buying an expensive washing machine, and you want to spread the payment over 3 months.

The company's mission is also to protect the financially vulnerable. In the past years, more and more people have gotten in debt by so-called ‘buy now, pay later’ providers. We do not want to be a part of this. That’s why the company created technology that checks a consumer's creditworthiness in milliseconds.

For more information about in3, click here!

How to WOW.

• Support customers over the phone, email, and chat

• Help customers with questions about refunds and payment cancellations. Mediate in disputes between customers and webshops

• Troubleshooting, innovation, and change management are part of the daily business

• Help improve your team’s KPIs like customer satisfaction, response rate, and average handling time.

• Communicate patterns in customer feedback to supervisors and brainstorm with colleagues in order to improve the customer experience.

• Mapping and improving business processes to enhance customer journey and satisfaction

• Stay up-to-date about the latest policies and regulations

The WOW factor.

• Native-level Dutch and fluent English

• Excellent communication skills

• You are proactive and solution-oriented

• A technical or finance background is an advantage

• You value learning and can’t wait to know more about fintech

• You have some experience with customer service or related fields

• You can think outside the box to always find a solution for the customer

The extra’s you’ll love.

• The career adventure of your lifetime in sunny Valencia, Spain

• The chance to work in a scale-up environment with a high-performance culture

• Collaboration with the most well-known and fastest-growing brands in Europe

• Be part of an incredible, international community of like-minded and motivated professionals

• The opportunity to grow and develop yourself both personally and professionally

• Delicious and healthy breakfast and lunch

• A comprehensive benefits program, including Spanish classes, boot camps, the coolest team-building activities, and more

• Support with Spanish administration, tips and tricks for relocation, and access to Spanish health insurance