Customer Service Representative - Danish speaking

We are looking for a Danish-speaking Customer Service Representative to join our team in Málaga.
Oscar Biludlejning is part of Oscar Mobility, an international company operating across six markets in Europe and the United States. We aim to rethink the traditional car rental experience by making it simpler, more flexible, and more accessible for both customers and partners.
Customer Service plays a key role in delivering this experience by ensuring smooth and consistent support across all touchpoints. In this role, you will be the main point of contact for customers and partners, handling bookings, inquiries, and operational requests across multiple channels.
This is a fast-paced role where strong communication skills, ownership, and adaptability are essential.

Key Responsibilities
Handle customer interactions via phone, email, and chat
Manage bookings, modifications, and extensions
Resolve customer issues and ensure proper follow-up until resolution
Support rental locations with operational questions and requests
Help optimize communication flows by guiding customers toward written channels when appropriate

Requirements
Native or fluent Danish (mandatory)
Good level of English for internal communication
Availability to work on-site in our Málaga office
Willingness to work rotating shifts, including weekends
Strong communication skills and ability to multitask effectively
Proactive mindset with a strong sense of responsibility

What We Offer
Full-time or part-time position
Opportunities for growth within an international company
Dynamic and fast-paced work environment
An international team based in Málaga
Daily office perks including fresh fruit, and coffee
Monthly team breakfast at the office

Interested?
If you are a Danish speaker looking to join an international team and thrive in a dynamic customer service environment, we would love to hear from you.
Unsolicited acquisition in response to this vacancy is not appreciated.

Application Question(s):
Are you currently based in Málaga, or willing to relocate at your own expense?
Are you comfortable working fully on-site in our Málaga office (Monday to Friday)?
Are you a native or fluent Danish speaker?
Can you work during the following shifts: 7:00 AM to 3:00 PM or 8:00 AM to 4:00 PM?
Are you available to work 2 to 3 weekend shifts per month from 8:00 AM to 1:00 PM?
How many years of experience do you have in a customer-facing role?
How many hours would you ideally like to work per week?