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Customer Service Representative (Norwegian) - On-site - XM01

salary Salary :

€21,700 - 23,700 yearly

Descripción del trabajo - Customer Service Representative (Norwegian) - On-site - XM01

What you will do in this role   
 
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.   
 
As a Customer Service Representative on our team, you will:     

 - Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users’ demands 
 - Log call details onto call management systems and provide response and resolution within SLA 
 - Maintain service and product knowledge and expertise associated with applications specific to individual customers 
 - Ensure contractual SLA is maintained 
 - Provide cover for other Agents in their absence, either within the same team or across teams 
 - Understand and comply with administrative duties including holiday, sickness and overtime 
 - Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction 
 

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