Customer Solution Manager

Duties and Responsibilities:

• Serve as a Customer Solution Manager driving and identifying business growth opportunities to facilitate business development of products in Korea nuclear market


• Collaborate with Account Teams, the Product Managers (PdM) to capture and deliver products and services to customers.


• Develop competitor intelligence, and work with PdM to develop solutions to beat the competition.


• Understand plant operating conditions, analyze needs and develop unique customer solutions to address customers issues and long-term viability.


• Identify unmet customer needs through appropriate market channels especially direct customer interaction.


• Introduce new products and/or existing products to new/or existing customers/markets. 


• Work with customer-facing organizations, build customer relationships, integrate competitive and market intelligence to proactively develop solutions with strong customer value propositions.


• Develop business cases to justify investments to meet market needs while building and maintaining long term, strategic relationships with customers.


• Lead technical meetings (study meetings, Operational Experience, etc.) with the Customers


• Lead/Support Business Development initiatives in Korea by coordinating PdM and local Account Teams to develop solutions/services which properly align to Korean Customers.


• Support Project Managers on project executions and customer interface

Education Level: A bachelor's degree in an engineering and/or technical discipline is required.

Years of Experience: Typically, 10 or more years

Professional Certifications: Professional Engineer (P.E.), or China/Japan/Korea equivalent, is recommended, but not required

Skills and Competencies:

• Bachelor’s degree or equivalent in Engineering or related field.


• Minimum 5-10 years of technical leadership experience in Engineering disciplines in nuclear


• Good understanding of nuclear industry, policy and customers


• Strong organization and communication skills and a proven history of managing and effectively leading multi-disciplinary and multi-cultural teams and interfacing with multiple functional groups.


• Demonstrated successful solutions development skills in effectively planning, estimating and executing significantly complex projects/programs, including complex contract negotiations with clients.


• Ability to build consultative relationships with customer, operations, maintenance and engineering decision-makers to enhance Westinghouse’s position as premier value-added supplier.


• Market development experience


• Power plant operations and/or maintenance experience (desirable).


• Practical knowledge of local regulatory and applicable national / international standards applicable to delivery of Products and Services in Korea.


• Demonstrated business skills, including consideration of financial impact when making decisions.


• Demonstrated ability to oversee project activities and opportunity management, conveying feedback on customer satisfaction, needs and opportunities. 


• Persuasive ability to get customers to cooperate, grant approval or take action.


• Consistent demonstration of driving for results.


• Willingness and ability to travel for customer meetings, walk-downs, outages, vendor meetings, industry conferences, etc. as required.


• Mastery of the office productivity tools including Excel, Word, PowerPoint, SharePoint, D365, Power BI, Tableau, SAP, OneNote, and Outlook.