Customer Support Agent @ Fast-growing nutrition company | German Native

Get ready for the career adventure of a lifetime in sunny Valencia, Spain! At weWow, you'll thrive in a dynamic scale-up environment, collaborating with some of Europe’s most renowned and fastest-growing brands. Join our incredible international community of passionate professionals, where personal and professional growth is essential.

Behind the brand.

Our new innovative client is a rapidly growing wellness and nutrition brand that is transforming the way people approach healthy living. Their mission is simple: make healthy choices easy, enjoyable and sustainable.

By combining science-backed nutrition, great taste and flexibility, they help thousands of customers build healthier habits that fit seamlessly into their everyday lives. Their innovative products and customer-first mindset have created a loyal community across Europe, making them one of the most exciting brands within the health and wellness space today.

How you make an impact.

• You wow our customers through email, chat, phone and social media interactions

• You provide guidance and support regarding products, orders, subscriptions and customer inquiries

• You create meaningful customer experiences through empathy, active listening and personalized support

• You help customers find the right solutions to support their individual goals and lifestyle

• You identify recurring customer feedback and proactively share insights with internal teams to improve processes, products and customer experience

• You thrive for sky-high performance while maintaining excellent customer satisfaction, quality and productivity scores

• You contribute directly to customer loyalty and retention by building trust with every interaction

• You are interested in working with AI/Automation to make your work more efficient and increase customer satisfaction

What we value in you.

• You speak native-level German and have a sufficient level of English to collaborate within our international team

• You are available full-time (39 hours per week)

• You have an affinity with nutrition, healthy lifestyles, wellness or consumer brands

• You are passionate about helping people and creating positive customer experiences

• You are an excellent communicator who naturally combines empathy with problem-solving skills

• You enjoy building long-term customer relationships and supporting customers throughout their journey

• You are comfortable working in a fast-paced and dynamic environment

• You have strong digital skills and are familiar with Google Workspace, Microsoft Office and CRM systems

• You are proactive, solution-oriented and bring positive energy to the team

• You add value to weWow with your unique personality and skill set

The extras you’ll love.

• Experience a vibrant start-up culture while collaborating with some of the coolest brands in Europe

• Breakfast and lunch on us – because fueling your day matters

• Spanish health insurance – we've got your well-being covered

• Free Spanish classes – unlock a new language and immerse yourself in the local culture

• Career growth opportunities – take your skills to the next level with endless development paths

• Monthly events and socials – from boot camps to the coolest team-building activities, we know how to keep things exciting

• Relocation support – we'll help you settle into Spain smoothly, from handling admin to offering tips on local life

  Join us for more than just a job, be part of an unforgettable journey while helping customers achieve their goals and creating experiences they'll remember.