(English + Spanish required) - Monitoring Station Operator - Alarm Receiving Centre

Do you have experience in customer service? Would you like to grow professionally in a Top Employer leading company in Europe? Then this offer is for you!

Securitas Direct is the European security market leader serving more than 4 million people. We foster a dynamic working environment, in an inclusive environment where we guarantee equal opportunities. 

We are currently looking for customer service teleoperators with English to join our team for our Alarm Reception Centre in our offices in Cornellà de Llobregat (Barcelona).

Your duties:

Tend to alarm alerts from our English and Spanish-speaking customers and distinguish between a real emergency and a false alarm. This allows us to carry out the protocols and procedures established for their correct management while giving a satisfactory response in the most efficient way to our customers!

Are you interested? read on!

We offer:

-a stable position with an indefinite contract

-35hour week

-Competitive salary

-Incentives for reaching monthly objectives

-NOCTURNAL shift

-AFTERNOON shift

-second language bonus and nocturnal shift bonus.

What are we looking for?

People with a native or advanced level of English + Spanish, with experience of at least 6 months in customer service, with extensive communication skills, high problem-solving capacity, good stress management and clear customer orientation. Desire and motivation are essential!