English-Speaking Customer Experience Specialist

English-Speaking Customer Experience Specialist – Valencia, Spain

Role Overview

Join a leading global Outsourcing/BPO company in their Valencia office! As an English-speaking Customer Experience Specialist, you will be the primary point of contact for international customers, ensuring a high-quality journey across multiple channels. This is an on-site, full-time role in a dynamic, people-focused environment located in one of Spain's most beautiful coastal cities.

Your Responsibilities

• Omnichannel Engagement: Communicate with customers via phone, email, live chat, and social media platforms.
• Personalized Support: Listen to and address customer concerns with professionalism and empathy to ensure a positive experience.
• Problem Solving: Offer clear guidance and effective solutions to enhance customer satisfaction and retention.
• Continuous Improvement: Identify customer needs and escalate suggestions for internal process enhancements.
• Targets & Quality: Strive to meet and exceed KPIs related to quality, productivity, and overall customer satisfaction.

Requirements

• Languages: Fluency in English (C1 level).
• Legal Status: Candidates must hold an EU Passport or a valid Work Permit for Spain.
• Experience: Previous background in hospitality, customer service, or financial services is a strong advantage.
• Soft Skills: Excellent communication and interpersonal skills, with a passion for customer-centric work.
• Tech-Savvy: Familiarity with Google Suite, MS Office, and CRM tools.
• Mindset: Ability to work independently and as part of a team in a fast-paced environment.

The Offer

• Location: Modern office in Valencia, close to the beach with plenty of sunny weather.
• Well-being & Culture:
  • Free lunch provided daily in the office.
  • Private health insurance.
  • Bootcamp sessions twice a week for employee well-being.
  • Friday team drinks to foster a friendly work atmosphere.
• Learning: Spanish lessons available for non-native speakers.
• Career Growth: Professional development support and access to internal training opportunities.
• Extras: Paid training, great base salary, and a multicultural team environment.

Are you ready for a career move to the Mediterranean coast? Valencia offers the perfect mix of high-quality city life, vibrant culture, and stunning beaches. If you're a fluent English speaker looking for a professional and supportive work environment, this is your chance! Apply today and join our international family in Spain!