Field Application Engineer

We give quality teams, production teams, maintenance teams, and designers the certainty to manufacture and design like never before — transforming 3D measurements into smarter decisions and endless possibilities.

We work with the largest companies to provide solutions that enable them to overcome their most pressing industry challenges. In aerospace and automotive, we work with firms like SpaceX, NASA, Tesla, and Volvo among others.

We believe that if it can be dreamed, it can also be measured. And if it can be measured, it can also be realized.

How you will make a difference @ FARO CREAFORM:

• Act as the resident technical and subject matter expert both internally and with customers, quickly and easily solving prospective applications with the product. 


• Support Account Managers as the primary technical resource for product and solution demonstrations to end customers. Including creating specific demonstration workflows to harmonize and create consistent messages. 


• Coordinate, schedule and provide technical training and support to our customers at either their site, FARO CREAFORM site, via web, or remote within limited but given standards.


• Provide aftersales application support on FARO CREAFORM products to customer specific business requirements, train and advise correct techniques to achieve the results expected to obtain from FARO Products.


• Ensure the quality of the provided technical trainings and demonstrations (self-reliability).


• Ensure that all customers are served within established timing parameters (self-control).


• Collaborate with other Field Applications Engineers and Support Engineers to test workflows, solve problems, and share knowledge, including documenting workflows to share globally both for internal and external use.


• Prepare and maintain training equipment (documents, devices, …).


• Collaborate with relevant teams/departments from other disciplines within FARO CREAFORM (e.g. Sales, Product Marketing, R&D) to convey customer requirements and respond to functional and technical elements of Requests for Information/Requests for Proposal.


• Act as a backup for the 3rd/4th Level Support within Customer Service


• Responsible for representing the product to customers and at field events such as conferences, seminars, trade shows, etc.  


• Support the organization in decision making by providing relevant information/documentation.


• Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs. 

You have:

• BS Mechanical Engineering, Aerospace, related Engineering, surveying, drafting, or equivalent experience.


• Excellent understanding of 2D and 3D CAD.


• Ability to read and interpret information from blueprints.


• Clear oral/written communications.


• Good language competencies, English essential.


• Interpersonal and team skills.


• This position requires the ability to maintain a valid U.S. driver’s license and meet the company’s driving eligibility requirements, with or without reasonable accommodation.


• Flexible for different working locations (regional travel).


• Ability to travel up to 50% of the time, including overnight stays for client meetings and site visits.

Join us. Become part of a dynamic organization that values quality, leadership, teamwork, honesty and openness as a way of life in conducting our business.