Job Description Summary

The troubleshooter Network role provides technical resolution to defects and issues on the Haliade-X wind turbines in operation. The role requires general understanding of wind turbines, and specific domain knowledge on Network communication technology. Goal of the role is to bring availability levels of the Haliade-X fleet to the contractually agreed values and to minimize Return to Service time.

Job Description

Essential Responsibilities:

• Keep the wind farm running at availability levels as sold in the SMA, by providing solutions & support to the field teams to get tripped turbines back in operation on short notice.
• Responsible for handling wind turbine trips that could not be solved after a first troubleshooting attempt by the ROC.
• Diagnosis, failure analysis and control of the performance of GE wind turbines and in particular network communication techology with the ultimate goal of bringing the turbine back in operation via the ROC.
• In case remote restart is not possible, development of clear Work Instructions for the Field Techs that allows them to get the tripped turbine back in operation on the first visit.  
• Take ownership of driving repair work to closure and work this jointly with Sourcing, Projects and the PLI team. Maintain a clear tracker with expected material delivery dates and field implementation dates for each repair.
• If necessary, escalate high impact reoccurring issues to Engineering to start a RCA. Support the Engineering sub-systems teams on RCAs by providing clear technical information on recurring issues to them
• Analyze and lead the development and continuous improvement of operating procedures (like Fault Handling Procedures) and tools to support ROC employees and Field Techs. 
• Development of remote diagnostics tools to understand the quality of communications of specific turbines as a function of time.
• Development and implementation of field testing methods to identify the quality of communications of the wind turbines.

Qualifications/Requirements:

• Certified technician or engineering degree.
• Experience in the wind turbine technical support area, in field support or in an engineering domain.
• Deep understanding of wind turbine technology and operation.
• Good domain knowledge of network communication technology. Ability to develop further knowledge in relation to own work scope.
• Analytical skills and ability to understand causal factors.
• Ability to extract and analyze SCADA data and trenders coming from the turbine.
• Proactive mindset and a clear sense of urgency.
• Proven interpersonal skills and ability to explain complex problems to others.

Additional Information