French-Speaking Customer Experience Specialist

French-Speaking Customer Experience Specialist – Valencia, Spain

Role Overview

Join a leading global Outsourcing/BPO provider in the beautiful coastal city of Valencia! As a French-speaking Customer Experience Specialist, you will be the primary point of contact for French customers, ensuring a high-quality journey across multiple channels. This is an on-site, full-time role in a dynamic, people-focused environment that prioritizes empathy and professionalism.

Your Responsibilities

• Omnichannel Engagement: Communicate with customers via phone, email, live chat, and social media platforms.
• Personalized Support: Listen to and address customer concerns with care to ensure a positive experience and high satisfaction levels.
• Problem Solving: Offer clear guidance and effective solutions to help improve customer retention.
• Process Improvement: Identify common customer needs and escalate suggestions for internal enhancements.
• KPI Management: Strive to meet and exceed targets related to service quality, productivity, and customer happiness.

Requirements

• Languages: Native or fluent French (C1) and proficient English (B2).
• Legal Status: Candidates must hold an EU Passport or a valid Work Permit for Spain.
• Experience: Previous background in hospitality, customer service, or financial services is a strong plus.
• Soft Skills: Excellent interpersonal skills, a solution-oriented mindset, and a passion for customer-centric work.
• Tech-Savvy: Familiarity with Google Suite, MS Office, and CRM tools.
• Attributes: Ability to work independently and as part of a team in a fast-paced environment.

The Offer

• Location: Modern office in Valencia, close to the beach with sunny weather year-round.
• Well-being & Culture:
  • Free lunch provided daily in the office.
  • Private health insurance.
  • Bootcamp sessions twice a week for employee fitness.
  • Friday team drinks to celebrate the work week.
• Professional Development:
  • Spanish lessons available for non-native speakers.
  • Career development support and access to internal training.
• Extras: Paid training, great base salary, and a multicultural team environment.

Are you ready for a life-changing move to the Mediterranean coast? Valencia offers the perfect mix of high-quality city life, vibrant culture, and stunning beaches. If you're a French speaker looking for a professional and supportive work environment, this is your chance! Apply today and join our international family in Spain!