Global Process Expert Lead-to-Cash (all genders)

Remote

Poland | Full time

Your position

As a Global Process Expert, you will drive excellence, standardization, and continuous improvement across the Lead-to-Cash process globally. In this role, you will be responsible for designing, optimizing, and governing end-to-end processes from lead generation through order fulfillment and invoicing. In this position you will work closely with Sales, Customer Service, Finance, IT, and Digital Transformation teams to implement new tools, automate processes, and leverage AI technologies to improve efficiency, compliance, and customer experience. You will define and maintain global policies, act on audit findings, and drive change from existing to new ways of working. In addition, you will lead improvement initiatives aligned with business priorities, monitor process performance through key metrics, and foster cross-functional collaboration to ensure seamless integration across the organization. Lastly, you will also support the Global Process Owner in continuously enhancing process strategy and performance targets, assist project teams in transitioning activities to shared service centers in line with global models, and conduct workforce analysis including full-time equivalent sizing and gap identification. Travel in this position would be expected once per quarter.

Your tasks

• Designing and implementing an optimized operating model


• Identifying and analysing stakeholder requirements from both business and Shared Service Centre side


• Analyzing existing workflows and identifying opportunities for automation and standardization.


• Developing, documenting, implementing and improving processes (activities, variants, roles, controls, change mgmt.)


• Defining E2E process KPI and process adoption metrics


• Supporting the rollout of new business applications and process management tools

Your profile

• Bachelor’s or master’s degree in accounting, business administration, finance or any other field of similar relevance

• Several years of international expertise in global companies, related to E2E L2C processes and operations

• In depth knowledge of end-to-end AR processes, best practices and improvement enablers in Quote to Order processes

• Experience with shared service model and transformation


• Knowledge of process management methodologies (e.g. Lean, Six Sigma)


• Experience with process model/data mining tool SAP Signavio, ERP: SAP ECC, SAP S/4 and CRM tool like MS Dynamic or other


• Understanding of AI, machine learning, and generative AI applications in business environments

Languages: English – fluent

Nice to have: Experience with any CPQ tool and SAP S/4 roll out or other AR software’s implementation is beneficial

Our offer

We offer a competitive salary package that reflects your qualifications and experience and aligns with current market values.

Flexibility: Flexible, trust-based working hours, and possibility of 100% remote work
Plus: RHIM Academy for your ongoing learning & development, including full LinkedIn Learning catalogue

In addition to these local benefits for Poland, we also offer you many global benefits

Do you want to take the next step?

Please apply online in English, as applications by e-mail cannot be considered for data protection reasons. Here you can find all the details about our application process.

At RHI Magnesita, everyone is welcome! We embrace diversity in all forms and evaluate applications solely based on qualifications and experience. If you share our passion for shaping tomorrow’s world, we’d love to hear from you, even if you don’t meet all the requirements. We also actively encourage individuals with disabilities to submit their application.

Do you have more questions?

Saradha Vathana Selvendran (Shar) (People Engagement, Employer Branding & DEI Partner)

E-Mail: [email protected]

About RHI Magnesita

As the global leader in refractories, we supply advanced products, technologies and services essential for high-temperature industrial processes in sectors such as steel, cement, and glass. With around 20,000 employees and production sites across the globe, we are committed to fostering innovation, sustainability, and market leadership. By leading the industry in reducing emissions and supporting our customers' transitions to greener solutions, we are shaping tomorrow’s world.

Find out more here:

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