Welcome guests upon arrival and provide a professional, friendly, and personalized service experience
Assist with check-in, check-out, rooming, guest inquiries, and special requests when required
Handle VIP guests, repeat guests, long-stay guests, and special occasion arrangements with attention to detail
Maintain strong guest engagement throughout the stay and ensure guest preferences are recorded and followed up
Respond to guest feedback, concerns, and complaints professionally, ensuring prompt service recovery
Coordinate closely with Front Office, Housekeeping, F&B, Concierge, Reservations, and other departments to ensure seamless guest service
Prepare guest amenities, welcome arrangements, room inspections, and personalized touches as per hotel standards
Maintain accurate guest profiles, preferences, traces, and follow-up records in the hotel system
Support lobby presence, guest recognition, and arrival/departure experiences
Ensure all guest interactions reflect international 5-star hotel standards
Maintain grooming, presentation, confidentiality, and professional conduct at all times
Must have relevant experience in Guest Relations, Front Office, Concierge, or luxury hotel guest service
Prior experience in a 5-star or international hotel environment is strongly preferred
Excellent communication and interpersonal skills
Strong guest service mindset with a warm, polished, and professional approach
Ability to handle guest complaints calmly and provide effective service recovery
Fluent in English; additional languages such as Arabic, Russian, French, German, or Chinese are an advantage
Presentable, well-groomed, confident, and detail-oriented
Flexible to work rotating shifts, weekends, and public holidays
Familiarity with hotel systems such as Opera or similar PMS is an advantage
Competitive monthly salary based on experience
Employment visa and work permit sponsorship
Accommodation or accommodation allowance, as per company policy
Transportation or transportation allowance, as per company policy
Duty meals provided
Medical insurance
Paid annual leave and public holidays as per UAE Labour Law
End-of-service benefits as per UAE Labour Law
Career growth opportunity within an international 5-star hotel environment
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