An international 5-star hotel in Dubai, UAE is seeking an experienced Hostess to join its Food & Beverage team. The ideal candidate must have relevant hospitality experience, excellent communication skills, and a polished, welcoming personality to create a warm and professional first impression for guests.
Welcome and greet guests warmly upon arrival at the outlet
Manage restaurant reservations, guest seating, and table allocation efficiently
Escort guests to their tables and present menus according to hotel service standards
Maintain an organized reservation book and update guest preferences when required
Coordinate closely with the Restaurant Manager, service team, kitchen, and bar to ensure smooth operations
Manage waiting lists, special requests, VIP guests, and repeat guests professionally
Monitor table availability and support smooth guest flow during busy service periods
Answer phone calls and handle guest inquiries in a polite and professional manner
Ensure the reception area, menus, and hostess desk are clean, organized, and presentable
Support guest engagement and assist with service recovery when required
Maintain grooming, posture, communication, and professional conduct in line with international 5-star hotel standards
Must have relevant experience as a Hostess, Receptionist, Guest Relations Agent, or similar guest-facing role
Prior experience in a 5-star hotel, luxury restaurant, fine dining outlet, or international hospitality environment is strongly preferred
Excellent communication and interpersonal skills
Strong guest service mindset with a warm, confident, and professional approach
Presentable, well-groomed, and able to represent a luxury hotel image
Good English communication skills; additional languages such as Arabic, Russian, French, German, or Chinese are an advantage
Able to manage reservations, guest flow, and busy restaurant operations calmly and efficiently
Flexible to work rotating shifts, weekends, and public holidays
Familiarity with reservation systems such as SevenRooms, OpenTable, or similar platforms is an advantage
Competitive monthly salary based on experience
Employment visa and work permit sponsorship
Accommodation or accommodation allowance, as per company policy
Transportation or transportation allowance, as per company policy
Duty meals provided
Medical insurance
Paid annual leave and public holidays as per UAE Labour Law
End-of-service benefits as per UAE Labour Law
Career growth opportunity within an international 5-star hotel environment
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