Are you an empathic person with a passion for helping others? Our client is looking for an Icelandic-speaking Customer Support Advisor to join their team in Spain!
Join a multicultural support team representing a prestigious travel company. You'll be the connection between global travellers and accommodation providers, ensuring top-tier service and support. Enjoy engaging team activities, training, and personal development in a vibrant and international environment.
About the company
Our client is a global leader in customer experience management and contact center services, delivering exceptional customer care in over 35 languages. With a diverse team across multiple countries, they provide first-line support and technical assistance for leading international brands in a dynamic and inclusive work environment.
What will you do?
Support international travellers by clarifying service and payment inquiries
Communicate with customers and accommodation suppliers via email and phone
Ensure high-quality customer service by identifying and understanding customer needs
Mediate between parties and resolve issues with professionalism
Follow set procedures and accurately log all interactions
Work in a team-oriented environment to ensure service excellence
Candidate profile
Icelandic C2 level and advanced English proficiency
Excellent written and verbal communication skills
Strong PC skills (Office 365, CRM, internal platforms)
Problem-solving mindset and solution-driven approach
Motivated, goal-oriented, and customer-focused
Adaptable to changing priorities and business processes
Affinity with accommodation platforms
Previous customer service experience is valued
Employer offers
38.5h/week (Monday to Sunday), shift 09:00 - 20:00h
Temporary contract that goes to a permanent one after 3 months
Relocation support is offered
Initial 3-week training with continued coaching
“Feel Good” program: Spanish lessons, team activities, quizzes
Private health insurance (upon permanent contract)
Flexible remuneration options after probation
27 vacation days a year (well above average)
A dynamic, multicultural, and international work environment
Career development in a leading support department
Nordic Jobs Worldwide
Nordic Jobs Worldwide is a leading recruitment company focusing on connecting Nordic–speaking talents with exciting career opportunities worldwide. With a network of 400+ partners in over 40 countries, we have successfully helped more than 6,500 candidates secure their dream jobs.
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