Implementation Onboarding Manager

Summary

At Amadeus we´re seeking a Manager of Implementation Acceleration and Onboarding (OBO) who will lead the strategy, delivery, and adoption of onboarding solutions for Amadeus Hospitality. In this role you´ll be responsible for accelerating customer onboarding, improving time to value, and ensuring consistent, scalable implementation of Hospitality products. You will also manage a global, cross-functional team and own the roadmap, delivery, and performance of onboarding tools.

Key Responsibilities

• Lead and be accountable for a global, cross-functional team of business analysts, developers, QA, and technical specialists;

• Manage workload distribution, capacity planning, performance, recruitment, and ongoing team development;

• Define and drive the onboarding strategy and roadmap for Hospitality solutions and tools such as UDC, OPF, Blink, and related platforms;

• Oversee the delivery, adoption, and continuous improvement of onboarding solutions using agile and SAFe methodologies;

• Ensure efficient, scalable, and high-quality delivery aligned with customer needs, timelines, and budgets;

• Establish and track KPIs, ensuring visibility and continuous performance improvement;

• Act as the primary escalation point for onboarding tools, customer issues, and new project requests;

• Build strong partnerships with Product, Engineering & Technology, and Operations stakeholders to align priorities and execution;

• Continuously refine the onboarding experience across Hospitality products, integrating automation and emerging technologies where relevant;

About the Ideal Candidate

• Proven experience leading cross-functional teams in software delivery, onboarding, or implementation environments;

• Strong understanding of digital onboarding solutions, automation, and emerging technologies;

• Background in managing development teams, business analysis, QA, UX writing/design standards and agile delivery;

• Demonstrated ability to define strategy, manage roadmaps, and drive adoption of tools at scale;

• Proficiency in English

• Experience defining and using KPIs to drive performance;

What We Can Offer You

• 💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer.

• 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

• 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

• 🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

• 🌟 A hybrid working model - We want our employees to do their best work, however the hybrid model works best for them.

• 🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

• 📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

• 🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

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