IT Service Manager Specialist - IT Operations (m/f/d)

Your Tasks

One of the missions of our IT Service Management function is to provide, monitor, and analyse operational IT related KPIs from the teams developing and deploying Mediamarkt business applications. It also creates role-based dashboards and regular reports.

Within the IT Service Management team, we are looking for an enthusiastic IT Service Manager who will own the relationship with some of the product teams and our country organizations.  The IT Service Manager will develop operational dashboards focusing on most important IT Operational KPI´s. 

• She/He will help the product teams in getting new insights from data, analyse and visualise their performance to enable smarter decisions and better products & services support and delivery.


• Furthermore, he will be responsible for managing all projects in cooperation with other units, that interface with IT service management.


• IT Service Manager will also act as Manager on Duty in case of Major incidents. This implies being on-call 1 week out of 7.

Your Profile

Must have:

• Project management experience: ability to drive complex projects cross-country and cross-functional


• 5 years’ Experience in IT Operations and IT Service Management


• Knowledgeable in ITIL


• Previous experience using BI tools like PowerBI, Tableau or google looker studio


• Strong analytical and communication skills, data-oriented personality


• High Level of English

Good to have:

• Knowledgeable on Agile / Scrum / Iterative Development


• Visual Analytics Tools (Tableau, Power BI, Google looker studio, others)


• Project Management


• ITIL certification


• German Skills

About Us

MediaMarktSaturn is Europe’s leading consumer electronics retailer. It sees itself as a partner, daily companion and navigator for its customers in the digital world. Its over 1,000 MediaMarkt and Saturn stores are closely integrated with their online shops. MediaMarktSaturn has a total headcount of more than 60,000.

MediaMarktSaturn Technology is working on making Europe's number one consumer electronics retailer the technology leader in its sector. To this end, several hundred developers, UX designers and system architects using state-of-the-art technology work hand in hand with business owners in agile teams to develop customer-focused technology solutions for more than 6 million customers every day in 11 countries.

Technology Hub located in Barcelona, is one of the service units of MediaMarktSaturn Technology to deliver adequate staffing and engineering skills for the agreed deliveries of the global deployment plan for the entire group.

Additional Benefits

• Young environment, where not everything is written in stone, and where you are expected to contribute and co-create the culture of the Tech Hub and international collaboration model


• You'll have a 10% discount on the entire MediaMarkt website, so you can treat yourself at a lower price whenever you want!


• On top of your compensation package, you can request Flexible Pay “MediaFlex program” (a.e. Ticket Restaurant, Private Health Insurance with Adeslas …)


• Flexible working time and possibility to combine home office  / presential working. Intensive workday every Friday and during summer


• The possibility to choose between 2 offices: The first one is the MediaMarkt Iberia HQ with a very attractive menu at a price. You'll eat for less than €4! And the second office is located at Pier01, in Barceloneta, right in the center of Barcelona. Free coffee and free fruit once a week


• If you need a VISA, don't worry, we'll assist you with the visa process and accompany you throughout the entire process!


• There is a training budget so you can continue developing the skills you need most to keep growing professionally and personally!


• We offer language classes: English, Spanish, and German


• On your birthday, you won't work! It's a day for you to enjoy without thinking about work


• You'll be working with the most cutting-edge technological stack of the moment

Job Infos

​Location: Barcelona, El Prat De Llobregat

Media Markt Saturn Th Services Barcelona

Department: HQ - IT

Entrylevel: Professional Level

Type of Employement: Full Time

Working Hours: 40

Persona: Job Requisition Tech Employee

Recruiter: Angela Paredes 

Recruiter: Angela Evelyn Paredes Huanca