IT Support Engineer

About the Role

Market Securities is looking for an IT Support Engineer to join our growing global IT team. Based in our Madrid office, you will provide day-to-day IT support for local users while working closely with colleagues across our international offices.

Key Responsibilities

• Provide 1st and 2nd line IT support for hardware, software and Microsoft 365.


• Configure and support Windows 10/11 desktops, laptops and mobile devices.


• Manage user accounts in Active Directory and Microsoft Entra ID.


• Support Microsoft 365, Outlook, Teams and SharePoint.


• Enrol and manage devices using Microsoft Intune.


• Troubleshoot printers, meeting room equipment and network connectivity issues.


• Log and resolve incidents using the IT Service Desk platform.


• Assist with IT projects and office technology deployments.

Requirements

• 2–3 years' experience in IT Support.


• Good knowledge of Windows 10/11 and Microsoft 365.


• Basic experience with Active Directory, Entra ID and Intune.


• Understanding of networking fundamentals (DNS, DHCP, TCP/IP).


• Strong troubleshooting and customer service skills.


• Fluent English and Spanish.

Nice to Have

• Microsoft certifications


• ITIL Foundation


• PowerShell knowledge