Junior HR Operations Specialist

Hey there!
We’re Fever, the world’s leading tech platform for culture and live entertainment.

Our mission? To democratize access to culture and entertainment. With our proprietary cutting-edge technology and data-driven approach, we’re revolutionizing the way people engage with live entertainment.

Every month, our platform inspires over 300 million people in +55 countries (and counting) to discover unforgettable experiences while also empowering event creators with our data and technology, helping them scale, innovate, and enhance their events to reach new audiences. 

Our results? We’ve teamed up with major industry leaders like Netflix, F.C. Barcelona, and Primavera Sound, presented international award-winning experiences, and are backed by several leading global investors! Impressive, right? 

To achieve our mission, we are looking for bar-raisers with a hands-on mindset who are eager to help shape the future of entertainment!

Ready to be part of the experience? 

Now, let’s discuss this role and what you will do to help achieve Fever’s mission.

About the Role

The Junior HR Operations Specialist plays a key role in executing and supporting HR Ops administrative processes throughout the employee lifecycle. This role ensures accurate and timely management of onboarding, offboarding, and internal changes, while maintaining data accuracy and supporting day-to-day compliance administrative tasks.

The Junior HR Operations Specialist is responsible for delivering high-quality employee support and maintaining updated documentation. This position ensures that People procedures run smoothly, employee records are well maintained, and internal queries are resolved efficiently and in line with internal policies and labor regulation.

Key responsabilites

1. Employee Lifecycle Management (Onboarding, Offboarding & Internal Moves)
   
   




• Execute onboarding and offboarding processes end-to-end, together with the internal movements, following established frameworks, coordinating with all relevant stakeholders, and ensuring documentation is complete, accurate, and submitted on time. 


• Keep lifecycle-related materials up to date (guides, checklists, templates, communications) so that new joiners, managers, and HR stakeholders always have access to clear and current resources at every stage of the employee journey.
  
  




2. Systems Management (Personio & Jira)
   
   




• Maintain employee records in Personio with high accuracy, processing all data changes (new hires, leavers, internal moves, contract updates) within established timelines and quality standards. 


• Track and monitor document requirements and other People records as time tracking management to ensure compliance with internal policies and national labor laws. 


• Manage employee requests in Jira within SLAs, providing clear and accurate responses, and flagging recurring issues or patterns for systemic resolution. 


• Support the testing and rollout of new workflows or system configurations, contributing to continuous platform improvement through detailed feedback and issue tracking.
  
  




3. Employee Queries & HR Ops Process Compliance
   
   




• Handle day-to-day HR Ops queries from employees with clarity and accuracy, following established protocols and escalating complex or sensitive cases.


• Apply established workflows and internal policies consistently across all tasks, flagging any deviations, ambiguities, or gaps.


• Monitor personal response times and resolution quality, actively working to improve speed and accuracy in addressing employee requests.
  
  




4. HR Ops Documentation Management & Compliance
   
   




• Maintain organized, secure, and up-to-date employee records, contracts, and change logs in full compliance with legal and internal requirements, ensuring nothing falls through the cracks. 


• Execute internal data checks and audit preparation tasks, verifying documentation integrity and flagging any gaps or inconsistencies for timely resolution.


• Contribute to the upkeep of internal HR documentation and self-service resources, keeping existing materials current so employees can find answers without needing to reach out.
  
  




5. People Automation & Process Optimization
   
   




• Flag opportunities for improvement in workflows and communication with other People teams.


• Support the implementation of standard operating procedures.

Benefits & Perks

• Attractive compensation package


• Opportunity to have a real impact in a high-growth global category leader


• 40% discount on all Fever events and experiences


• Work in a location in the heart of Madrid, with possible travel across our markets


• Home office friendly


• Responsibility from day one and professional and personal growth


• Great work environment with a young, international team of talented people to work with!


• Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee.


• English Lessons and Gympass


• Possibility to receive in advance part of your salary by Payflow


• We have free snacks, drinks and fruit at the office!

#LI-Hybrid