An international 5-star hotel in Dubai, UAE is seeking an experienced Lobby Ambassador to join its Front Office team. The ideal candidate must have relevant hotel experience, excellent guest interaction skills, and a polished, welcoming presence to create a strong first impression for guests upon arrival.
Welcome and greet guests warmly upon arrival, ensuring a professional and memorable first impression
Maintain strong lobby presence and assist guests with directions, inquiries, and general information
Support smooth arrival and departure experiences by coordinating with Front Office, Concierge, Bell Desk, Valet, and Guest Relations teams
Recognize VIP guests, repeat guests, and special occasion guests, ensuring personalized attention and proper follow-up
Assist with queue management, lobby flow, guest guidance, and service coordination during busy periods
Escort guests when required and provide information about hotel facilities, dining outlets, services, and local attractions
Anticipate guest needs and respond promptly to requests in a courteous and professional manner
Report guest feedback, complaints, or service opportunities to the relevant department for immediate action
Ensure the lobby area remains presentable, welcoming, and aligned with international 5-star hotel standards
Maintain grooming, posture, communication, confidentiality, and professional conduct at all times
Must have relevant experience in Front Office, Guest Relations, Concierge, Lobby Host, or luxury hotel guest service
Prior experience in a 5-star or international hotel environment is strongly preferred
Excellent communication and interpersonal skills
Strong guest service mindset with a warm, confident, and professional approach
Presentable, well-groomed, and able to represent a luxury hotel image
Ability to handle guest inquiries, complaints, and busy lobby operations calmly and efficiently
Fluent in English; additional languages such as Arabic, Russian, French, German, or Chinese are an advantage
Flexible to work rotating shifts, weekends, and public holidays
Familiarity with hotel operations and guest journey standards is an advantage
Competitive monthly salary based on experience
Employment visa and work permit sponsorship
Accommodation or accommodation allowance, as per company policy
Transportation or transportation allowance, as per company policy
Duty meals provided
Medical insurance
Paid annual leave and public holidays as per UAE Labour Law
End-of-service benefits as per UAE Labour Law
Career growth opportunity within an international 5-star hotel environment
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