Marketplace Risk & Compliance Expert

The Alpega Group is looking for a Marketplace Risk & Compliance Expert who is English and Spanish speaking. This role will be part of the Customer Service Organization (Carriers) team. This role will be based in Barcelona, Spain.

WHO ARE WE?

The Alpega Group is a leading and rapidly growing software company that offers modular solutions to manage end-to-end transportation and enable our customers to achieve more sustainable transportation processes, with over 35 years in the industry.

As part of the Group, Alpega Freight Exchange offers our freight exchange services through Teleroute, Wtransnet, and 123Cargo.

Role Overview

As a Marketplace Risk & Compliance Expert, you will be the primary guardian of our platform’s security, supporting the Safe Marketplace Specialists Team.

You will oversee the entire lifecycle of user trust, from the moment customers are onboarded (KYC) to the continuous monitoring of their activity to guarantee correct behavior and prevent fraud, theft of goods, and other unacceptable behaviors.

You aren't just checking boxes; you are analyzing patterns to stay one step ahead of sophisticated bad actors and cybercriminals.

Core Responsibilities

• Responsible for Advanced KYC & Onboarding:
  
  
  
  • Support team conducting deep-dive due diligence on new carriers, shippers, and freight forwarders.
  
  
  • Help team assess the background of a company to ensure they aren't "phoenixing" (reforming under a new name to hide past bad behavior).
  
  
  
  


• Fraud Detection & Mitigation:
  
  
  
  • Identify and investigate suspicious patterns such as identity theft, account takeovers, impersonations attempts, etc.
  
  
  • Monitor for high-risk logistics maneuvers, such as "double-brokering" or hostage freight.
  
  
  • Spot and analyze new frauds and scams and propose solutions to manage them.
  
  
  
  


• Behavioral Monitoring:
  
  
  
  • Analyze marketplace interaction data to identify illegit "off-platform" transaction attempts or predatory bidding.
  
  
  • Audit user reviews and dispute histories to identify systemic behavioral issues.
  
  
  
  


• Incident Management:
  
  
  
  • Guide Safe Marketplace Specialists in their investigations on reported marketplace "bad actors," providing clear guidelines and recommendations for enforcement actions, such as limitation of rights in the platform, suspension or banning.
  
  
  • Collaborate with other stakeholders to take decisions on Key accounts and new or difficult situations.
  
  
  • Collaborate with Product and Engineering teams to patch vulnerabilities discovered during investigations.
  
  
  
  

We do have a match if you bring the following;

• Legal background: Legal degree.


• Analytical rigor: You should have a "detective" mindset, capable of connecting small, seemingly unrelated data points to see the bigger picture.


• Technical Literacy: Experience using CRM tools, data visualization software (i.e. Tableau or other Business intelligence tool), and specialized risk detection platforms.


• Communication: ability to explain complex fraud schemes to non-technical stakeholders and handle sensitive "de-platforming" conversations with internal and external users.

Domain expertise as a plus:

• Antifraud experience applied to marketplaces and/or banking


• Experience in Transportation and Logistics: i.e. as a planner or dispatcher


• Familiarity with logistics-specific risks (e.g., cargo theft trends, MC/DOT authority nuances, insurance certificate fraud).

What do we offer?

• An excellent career opportunity at a SaaS leading player in logistics.


• Grow and learning opportunities in an international environment.


• The possibility to work in a team but also to work independently.


• Permanent contract


• With a work model hybrid/remote (at least 3 days in the office)

Learn more about life at Alpega: https://www.linkedin.com/company/alpegagroup/life/

Our commitment to you

The Alpega Group has 500 employees from over 40 nationalities in our various locations. We are a global team, with different backgrounds, races, religions, and genders. We are committed to ensuring that everyone feels included, has opportunities to learn and grow, and is happy at work.

If you need additional support with your application, please contact the talent acquisition specialist for this position so we can make the necessary arrangements for you.

Good luck with your application! We look forward to hearing from you.