Role:
The technical consultant professionals will provide technical expertise to plan, analyse, define and support the delivery of technical capabilities for clients transformation, enhancement, advanced problem-solving skills and support projects.
Do:
| No. | Performance Parameter | Measure |
| 1. | Job Knowledge | Consider existing skill levels & measure cross skills & upskills acquired to remain current on new development in respective SAP Technical module |
| 2. | Customer Satisfaction | As defined by clients SLAs |
| 3. | Manging change & Improvement | Measure effectiveness in initiating changes, adapting to changes from old methods when they are no longer effective Measure overall adaptability/flexibility to move from one project to another project |
| 4. | Functional Leadership | Measure effectiveness in accomplishing work assignments through subordinates; delegating & coordinating effectively |
| 5. | Customer Responsiveness | Measure Responsiveness & courtesy in dealing with external customer, internal staff, teammates in courteous manner |
Opentext Consultant
The consultant will act as an individual contributor supporting Client’s OpenText Extended ECM and PowerDocs landscape, primarily in a run‑and‑maintain capacity. Key tasks include operational support and incident management, configuration changes in Extended ECM (including the troubleshooting of Role‑Based Permissions (RBP) and access issues). The consultant will also contribute to upcoming initiatives, such as implementing the SAP SuccessFactors Recruiting integration for Extended ECM workspaces.
For PowerDocs, the consultant will focus on fixing defects and building or adapting complex document templates, as well as related document review workflows. The role also includes managing and troubleshooting the DocuSign integration and related workflows to ensure documents are generated, routed and signed correctly.
The consultant will work closely with Client’s internal SAP SuccessFactors specialists, supporting them by analyzing and resolving Opentext integration issues (for example, identifying missing roles or permissions when users cannot be found in OpenText), Powerdocs token mappings, etc.
The assignment is initially temporary to support ongoing initiatives, with the possibility of longer‑term collaboration. The consultant is expected to work with Client’s internal teams (e.g. HR IT, ECM/SuccessFactors teams) and help build internal capabilities by sharing knowledge and supporting the training of Client resources on Extended ECM, PowerDocs and the related integrations.
Key technical skills:
Nice to Have:
Mandatory Skills: OpenText Extended ECM
Experience: 5-8 Years
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